2/10 Poor
2 February 2025
Nightmare stay
Checked in room fine.. clean tidy.
No hot water, used health suite very good.
No hot water in room, couldn’t use shower.
Could not call reception using room phone. Did not work
Went downstairs for drinks, a private party was on. More than 40 teenagers running (literally) up and down stairwells, around corridors, hanging in bar area, 13/14 year olds vaping, swearing drunk and falling over.
Watched grown men sniffing white stuff in toilets,
Bar ran out of vodka 10:30pm
Returned to our room, followed by drunk teenagers still running round hotel. Loud agressive arguing from adults outside in car park.
Hot water still not working! So we went to bed.
Loud rap music played relentlessly under our room until 11:30pm.. just when it went quiet loud bags started. Initially though it was fireworks, looked out window - nothing. They concerned it was gun shots as coincided with some screams. Turned out staff were bursting a balloon arch in the party room popping balloons 1 by 1 at midnight!! Unbelievable
Next morning we needed a shower no hot water. Called reception from mobile phone, to be told no maintenance people in until next day. Asked if we could use a different shower. Was told “I’m not allowing you into another room just to shower!”
24 hrs, no way of washing
Breakfast. Hot drink machine not working. Very young boy in charge of checking into dining room. Asked if we wanted tea, said yes but then bought it to us with 2 sugars and milk already in mug, coffee machine broken
Jade
Jade, 1-night trip with friends
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