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Naala Tulum

3.5 star property
Hotel with outdoor pool, near Tulum Mayan Ruins

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Naala Tulum

Exterior
Front of property
Rooftop terrace
Down comforters, minibar, in-room safe, desk
Family Apartment, 2 Bedrooms | Living room | 40-inch flat-screen TV with digital channels, TV, Netflix
VIP Access

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Airport transfer
  • Bar
  • 24/7 front desk
  • Parking available
  • Air conditioning
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Self parking
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Snack bar/deli
  • Concierge services
  • Luggage storage
Feel at home
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
The price is $84
includes taxes & fees
$67 per night
Dec 13 - Dec 14

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Apartment, 2 Bedrooms

Down comforters, minibar, in-room safe, desk

Family Apartment, 2 Bedrooms

Highlights

Separate sitting area
Air conditioning
Kitchen
Refrigerator
Flat-screen TV
Down duvet
2 bedrooms
Ceiling fan
  • 1076 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed

View all photos for Deluxe Room

Down comforters, minibar, in-room safe, desk

Deluxe Room

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Down duvet
Ceiling fan
Bathrobes
Hair dryer
Private bathroom
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room (Smart)

Down comforters, minibar, in-room safe, desk

Superior Room (Smart)

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Down duvet
Ceiling fan
Bathrobes
Hair dryer
Private bathroom
  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room (Smart)

Down comforters, minibar, in-room safe, desk

Superior Quadruple Room (Smart)

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Down duvet
Ceiling fan
Bathrobes
Hair dryer
Private bathroom
  • 646 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Down comforters, minibar, in-room safe, desk

Standard Room

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Down duvet
Ceiling fan
Bathrobes
Hair dryer
Private bathroom
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room

Down comforters, minibar, in-room safe, desk

Deluxe Quadruple Room

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Down duvet
Ceiling fan
Bathrobes
Hair dryer
Private bathroom
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

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8.4 out of 10, Very Good, (753)
The price is $99
includes taxes & fees
$79 per night
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About the neighborhood

Map
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 1 min walk - 0.1 km
  • Las Palmas Public Beach - 5 min drive - 3.5 km
  • Tulum Mayan Ruins - 7 min drive - 4.0 km
  • Playa Paraiso - 10 min drive - 4.3 km
  • Playa Ruinas - 10 min drive - 4.0 km

Getting around

  • Tulum Intl. Airport (TQO) - 50 min drive
  • Cancun Intl. Airport (CUN) - 97 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Rossina Cafe - ‬15 min walk
  • ‪Boston’s Tulum - ‬11 min walk
  • ‪Carl's Jr. - ‬2 min walk
  • ‪Pescaderia Estrada - ‬18 min walk
  • ‪Azul Cafe - ‬13 min walk

About this property

Naala Tulum

At Naala Tulum, you'll be just a 5-minute drive from Tulum National Park and Gran Cenote. After splashing around at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other features include a snack bar/deli, a terrace, and a garden. The pool and helpful staff get great marks from fellow travelers.

Languages

English, Spanish

At a glance

Hotel size

  • 95 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (USD 10 per day)

Transfers

  • Airport shuttle from 9:00 AM to 6:00 PM*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Snack bar/deli

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Bicycle rentals
  • Pool loungers

Facilities

  • Garden
  • Terrace
  • An outdoor pool
  • Banquet hall

Accessibility

  • Elevator
  • Accessible airport shuttle
  • Well-lit path to entrance

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Digital TV channels
  • Netflix
  • Streaming services

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Bathrobes and slippers
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Cleaning fee: USD 1.55 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 120 per vehicle (one-way, maximum occupancy 6)

Parking

  • Self parking costs USD 10 per day

Policies

Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Naala Tulum Hotel
Naala Tulum Tulum
Naala Tulum Hotel Tulum

Frequently asked questions

Does Naala Tulum offer free cancellation for a full refund?
Yes, Naala Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Naala Tulum?
Yes, there's an outdoor pool.
Are pets allowed at Naala Tulum?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Naala Tulum?
Yes. Self parking costs USD 10 per day.
Is airport shuttle service offered by Naala Tulum?
Yes, an airport shuttle is available from 9:00 AM to 6:00 PM on request. The charge is USD 120 per vehicle one-way.
What are the check-in and check-out times at Naala Tulum?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.
What is there to do at Naala Tulum and nearby?
Naala Tulum has an outdoor pool and a garden.
Are there restaurants at or near Naala Tulum?
Yes, there's an onsite restaurant.
What's the area around Naala Tulum like?
Naala Tulum is in Zama, a short 1-minute walk from Tulum National Park. Travelers say this hotel is in a good location.

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Kevin, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

I was surprised how nice it was for the price.
Derek, 1-night trip
Verified Expedia guest review

10/10 Exceptional

That fabulous lobby and rooftop amenities.
Andres, 1-night trip
Verified Expedia guest review

8/10 Very Good

The location of Naala was perfect. Convenient store is walking distance and Super Aki is a 5 minute drive. Gas station is also very close, and many good food spots that are walking distance from the hotel. The rooms are clean and very well taken care of.
Andrew, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Jessica, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Tulum
Clean and comfortable. Well situated
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful
Miguel, 2-night trip with friends
Verified Orbitz guest review

10/10 Exceptional

Was very nice. Staff was very friendly and right there for you!
Helen, 1-night trip
Verified Expedia guest review

8/10 Very Good

This property was beautiful. It was a little jungle oasis. The rooftop pool and bar was very nice and had a good chill vibes. My only issue with the property was that that the air conditioning in the room didnt work very well so my sleep was not great due to being hot. the staff was very helpful with all our questions telling us places to go around town and helping us a find a nice beach club.
Guthrie, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Michael, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nick, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Lovely hotel with an amazing rooftop pool!
Amy Louise, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Rooms are very clean with comfortable beds, nice rooftop pools, just need some maintenance.
Kevin, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Alexandra, 3-night trip
Verified Expedia guest review

8/10 Very Good

Had an incredible stay and was about to give 5 stars until the checkout process. Was accused for taking toiletries and items from the room when all of them were in order. Hotel restaurant was expensive for coffee and breakfast. One day was charged for unlimited coffee so assumed the same on our last day there, to find out we were charged over 300 pesos for 4 coffees. Make sure you check with staff on a daily basis what the price is for the food and drink before you order to avoid this as no menu was provided.
Noelannah, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff went above & beyond, amazing service. So helpful, and also not obtrusive, they have a great balance of attentive, but not bothersome. In addition to the staff we loved the building, the lush vegetation, all the comfortable seating, the fresh water, the garden oasis and rooftop pool and lounges. Thank you Naala, you were perfect.
Casey, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Belinda, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Love the staff and great breakfast!
Jessica, 8-night trip
Verified Expedia guest review

10/10 Exceptional

A wonderful stay
Na’ala hotel completely saved our honeymoon - we had booked a different hotel initially which really didn’t meet our expectations, so it really felt we’d landed in luxury here! We really enjoyed the different areas you could relax in; the balcony, the courtyard jungle-like area, and all the areas on the rooftop. Our bedroom was spacious, and the service was great. Breakfast obviously got very predictable after 17 nights there, but there were a few options at least! If the coffee could be upgraded, or possible to help yourself - as staff struggled to keep up with demand at breakfast times leading you to wait sometimes quite a while to be served - that would be great. Only other thing is that we didn’t have a super friendly check in experience - would have been nice to have a receptionist who was helpful in explaining best areas to check out on a map etc, as the places to eat close to the hotel (apart from Casa Sofia) are prohibitively expensive!
Ross, 16-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location, just outside of the main busy areas of the rest of Tulum but close enough to either walk or better yet bike around. Clean, modern and basic room, the sheets and bed were a dream to sleep in. Roof top pool was a beautiful place to take in the sunrise and sunset, or take a refreshing dip after being in the warmth of the sun. Lots of great restaurants around and access to the rest of the town. Loved being able to rent a bike just from the lobby. Tulum is an excellent place to visit, this hotel was a great base to explore the area.
Robert, 3-night trip
Verified Expedia guest review

10/10 Exceptional

The staff are always friendly, courteous and ready to assist. It smells great, the entire facility, from the parking garage, to the roof garden...it's just unlike anything I have ever sensed before. Great work!
Andres, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Andres, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great Place
Smells so good! They burn incense everywhere and it’s lovely. Rooftop pool is nice. Staff - fantastic! Very comfortable rooms. Highly recommended.
Cathie Joy, 6-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Cathie Joy, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Marco, 2-night trip
Verified Hotels.com guest review

General property information

Travelers Say
"We absolutely loved the rooftop pool and spent many hours relaxing there."
Reasons to Book
Outdoor Pool & Comfortable Beds
Check-In Time
3:00 PM
Check-Out Time
12:00 PM