8/10 Very good
1 January 2025
New Years Eve stay
Let me start off by saying the staff here are incredibly welcoming and friendly. The best part of our stay! This is our second visit at AKA Back Bay. This time around didn’t wow me as much. My husband loved the coffee bar in the lobby (part of why I rebooked). However, now there’s just renovating going on. Yes, coffee makers are in the room, but who makes room coffee? For a $40 “resort” charge what did we get? We were so thirsty after walking the city and just wanted some water. The room had Voss at $10 a bottle! We ended up walking to a CVS and got 4 drinks for the same amount. We’ve stayed in a lot of hotels and never mind a resort fee if there are little touches that warrant it. Nothing here though. It was a chilly night so I ran a nice bath. Then discovered hair on the tub which was not mine. Lastly, be ready to pay $68 for valet, not counting tip in and out. I know it’s Boston, but most hotels around here are much less. The room was so reasonable, except by the time we were done all the extras really added up. I am not a cheap person and understand the value of location and cleanliness. However, there are so many options in this city, I will be choosing a different one next time. Staff…you rock still…best ever!
Karen
Karen, 1-night trip
Verified Hotels.com guest review