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Oaks Queenstown Shores Resort

4.5 star property
Luxury aparthotel on lake in Queenstown
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Oaks Queenstown Shores Resort

Exterior
Balcony
Premium bedding, desk, iron/ironing board, WiFi
50-inch LCD TV with digital channels
Reception

Reviews

8.2 out of 10

Very good

Popular amenities

  • Parking available
  • 24/7 front desk
  • Ski facilities
  • Refrigerator
  • Non-smoking
  • Internet access
Main amenities
  • 72 smoke-free apartments
  • Near the beach
  • WiFi in the lobby
  • Free area shuttle
  • Ski storage
  • Self parking
  • 24-hour front desk
  • Luggage storage
  • Tour/ticket assistance
Feel at home
  • Refrigerator
  • Elevator
  • Digital TV service
  • Premium bedding
  • Self parking (surcharge)
  • Free area shuttle
The price is ₹15,837
₹18,213 total
includes taxes & fees
8 Jan - 9 January 2025

Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Apartment, 1 Bedroom, Lake View

View from room

Apartment, 1 Bedroom, Lake View

Highlights

Balcony
Heating
Kitchenette
Refrigerator
Dining table
Dishwasher
LCD TV
Separate bedroom
  • 55 sq m
  • 1 bedroom
  • 1 bathroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Lake View

View from room

Room, 2 Bedrooms, Lake View

Highlights

Balcony
Fireplace
Air conditioning
Heating
Kitchen
Refrigerator
Dining table
Dishwasher
  • 94 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 2 King Beds OR 2 Twin Beds and 1 King Bed

View all photos for Apartment, 1 Bedroom, Lake View (No Housekeeping Service)

View from room

Apartment, 1 Bedroom, Lake View (No Housekeeping Service)

Highlights

Balcony
Heating
Kitchen
Refrigerator
Dining table
Dishwasher
LCD TV
Separate bedroom
  • 55 sq m
  • 1 bedroom
  • 1 bathroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 3 Bedrooms, Lake View (No Housekeeping)

Balcony

Apartment, 3 Bedrooms, Lake View (No Housekeeping)

Highlights

Balcony
Fireplace
Heating
Kitchen
Refrigerator
Dining table
Dishwasher
LCD TV
  • 117 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Lake view
  • Sleeps 6
  • 3 King Beds OR 2 King Beds and 2 Twin Beds

View all photos for Apartment, 3 Bedrooms, Lake View

Balcony

Apartment, 3 Bedrooms, Lake View

Highlights

Balcony
Fireplace
Heating
Kitchen
Refrigerator
Dining table
Dishwasher
LCD TV
  • 117 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Lake view
  • Sleeps 6
  • 3 King Beds OR 2 King Beds and 2 Twin Beds

View all photos for Room, 2 Bedrooms, Lake View (No Housekeeping Service)

View from room

Room, 2 Bedrooms, Lake View (No Housekeeping Service)

Highlights

Balcony
Fireplace
Air conditioning
Heating
Kitchen
Refrigerator
Dining table
Dishwasher
  • 94 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 2 King Beds

Penthouse, 2 Bedrooms (with SPA (No Housekeeping))

Highlights

Heating
Kitchenette
Refrigerator
Dishwasher
LCD TV
2 bedrooms
Premium bedding
Hair dryer
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

Penthouse, 2 Bedrooms (with SPA)

Highlights

Heating
Kitchenette
Refrigerator
Dishwasher
LCD TV
2 bedrooms
Premium bedding
Hair dryer
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Penthouse, 4 Bedrooms

Balcony

Penthouse, 4 Bedrooms

Highlights

Balcony
Fireplace
Heating
Kitchen
Refrigerator
Dining table
Dishwasher
LCD TV
  • 165 sq m
  • 4 bedrooms
  • 4 bathrooms
  • Lake view
  • Sleeps 8
  • 4 King Beds OR 2 King Beds and 4 Twin Beds

View all photos for Penthouse, 4 Bedrooms (No Housekeeping)

Balcony

Penthouse, 4 Bedrooms (No Housekeeping)

Highlights

Balcony
Fireplace
Heating
Kitchen
Refrigerator
Dining table
Dishwasher
LCD TV
  • 165 sq m
  • 4 bedrooms
  • 4 bathrooms
  • Lake view
  • Sleeps 8
  • 4 King Beds OR 2 King Beds and 4 Twin Beds

View all photos for Penthouse, 2 Bedrooms

Balcony view

Penthouse, 2 Bedrooms

Highlights

Balcony
Heating
Kitchen
Refrigerator
Dining table
Dishwasher
LCD TV
Premium bedding
  • 75 sq m
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Apartment, 2 Bedrooms (Lake Side, No Housekeeping)

50-inch LCD TV with digital channels

Apartment, 2 Bedrooms (Lake Side, No Housekeeping)

Highlights

Balcony
Fireplace
Air conditioning
Heating
Kitchen
Refrigerator
Dining table
Dishwasher
  • 94 sq m
  • 2 bathrooms
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Apartment, 2 Bedrooms (Lake Side)

50-inch LCD TV with digital channels

Apartment, 2 Bedrooms (Lake Side)

Highlights

Balcony
Fireplace
Air conditioning
Heating
Kitchen
Refrigerator
Dining table
Dishwasher
  • 94 sq m
  • 2 bathrooms
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Apartment, 3 Bedrooms (Lake Side)

View from room

Apartment, 3 Bedrooms (Lake Side)

Highlights

Balcony
Fireplace
Heating
Kitchen
Refrigerator
Dining table
Dishwasher
LCD TV
  • 117 sq m
  • 3 bathrooms
  • Mountain view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds OR 3 King Beds

View all photos for Penthouse, 2 Bedrooms (No Housekeeping)

Balcony view

Penthouse, 2 Bedrooms (No Housekeeping)

Highlights

Balcony
Heating
Kitchen
Refrigerator
Dining table
Dishwasher
LCD TV
Premium bedding
  • 75 sq m
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Penthouse, 3 Bedrooms (No Housekeeping)

Balcony view

Penthouse, 3 Bedrooms (No Housekeeping)

Highlights

Balcony
Fireplace
Heating
Kitchen
Refrigerator
Dining table
Dishwasher
LCD TV
  • 130 sq m
  • 3 bathrooms
  • Lake view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds OR 3 King Beds

View all photos for Room (Hotel (No Housekeeping)

Premium bedding, desk, iron/ironing board, WiFi

Room (Hotel (No Housekeeping)

Highlights

Heating
Refrigerator
LCD TV
Premium bedding
Hair dryer
Private bathroom
Electric kettle
Digital channels
  • 23 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 3 Bedrooms

Balcony view

Penthouse, 3 Bedrooms

Highlights

Balcony
Fireplace
Heating
Kitchen
Refrigerator
Dining table
Dishwasher
LCD TV
  • 130 sq m
  • 3 bathrooms
  • Partial lake view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds OR 3 King Beds

View all photos for Apartment, 3 Bedrooms (Lake Side, No Housekeeping)

View from room

Apartment, 3 Bedrooms (Lake Side, No Housekeeping)

Highlights

Balcony
Fireplace
Heating
Kitchen
Refrigerator
Dining table
Dishwasher
LCD TV
  • 117 sq m
  • 3 bathrooms
  • Lake view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds OR 3 King Beds

View all photos for Room (Hotel)

Premium bedding, desk, iron/ironing board, WiFi

Room (Hotel)

Highlights

Heating
Refrigerator
LCD TV
Premium bedding
Hair dryer
Private bathroom
Electric kettle
Digital channels
  • 23 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Penthouse

Premium bedding, desk, iron/ironing board, WiFi

2 Bedroom Penthouse

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed OR 2 King Beds

View all photos for Hotel Room

Premium bedding, desk, iron/ironing board, WiFi

Hotel Room

  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Lake Side

Premium bedding, desk, iron/ironing board, WiFi

2 Bedroom Lake Side

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed OR 2 King Beds

View all photos for Two Bedroom Lake View Apartment

Premium bedding, desk, iron/ironing board, WiFi

Two Bedroom Lake View Apartment

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for 3 Bedroom Penthouse

Premium bedding, desk, iron/ironing board, WiFi

3 Bedroom Penthouse

  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for One Bedroom Lake View Apartment

Premium bedding, desk, iron/ironing board, WiFi

One Bedroom Lake View Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for 3 Bedroom Lake Side

Premium bedding, desk, iron/ironing board, WiFi

3 Bedroom Lake Side

  • Sleeps 6
  • 2 Twin Beds and 2 King Beds

View all photos for Four Bedroom Penthouse

Premium bedding, desk, iron/ironing board, WiFi

Four Bedroom Penthouse

  • Sleeps 8
  • 4 Twin Beds and 2 King Beds

View all photos for 2 Bedroom Penthouse With Spa

50-inch LCD TV with digital channels

2 Bedroom Penthouse With Spa

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds OR 1 King Bed

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Swiss-Belsuites Pounamu Queenstown

Laundry facilities
Parking available
Free WiFi
Connecting rooms available
8.4 out of 10, Very good, (1234)
The price is ₹18,388
₹21,202 total
includes taxes & fees
24 Dec - 25 Dec
Swiss-Belsuites Pounamu Queenstown
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About the area

Map
327-343 Frankton Road, Queenstown, 9197

What's nearby

  • Queenstown Gardens - 3 min drive - 2.2 km
  • Queenstown Beach - 3 min drive - 2.2 km
  • TSS Earnslaw Steamship - 4 min drive - 2.9 km
  • Kiwi and Birdlife Park - 4 min drive - 3.0 km
  • Skyline Queenstown - 4 min drive - 3.2 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 6 min drive
  • Free area shuttle

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Cookie Time - ‬3 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Rata - ‬3 min drive
  • ‪Kfc - ‬3 min drive

About this property

Oaks Queenstown Shores Resort

Oaks Queenstown Shores Resort is a great choice for a stay in Queenstown. Guests looking to stay active can check out the nearby hiking/biking trails, kayaking, and mountain biking. LCD TVs, refrigerators, and premium bedding are offered in all apartments. Fellow travelers say great things about the helpful staff.

Languages

English

At a glance

Arriving/Leaving

  • Check-in start time: 2:00 PM; Check-in end time: anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The property charges 2 percent for credit card payments
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Property amenities

Beach

  • Near the beach

Ski

  • Cross-country skiing and snowboarding nearby
  • Ski storage

Internet

  • WiFi available (NZD 5 per 24-hour period)

Parking and transportation

  • Covered self parking on site (NZD 15 per day; includes in/out privileges)
  • Limited onsite parking (max 1 space per unit)
  • Height restrictions apply for onsite parking
  • Free area shuttle up to 2 kilometers
  • Car recommended

Food and drink

  • Refrigerator
  • Electric kettle

Bedrooms

  • Premium bedding
  • Bed sheets provided

Bathrooms

  • Shower
  • Toilet paper
  • Free toiletries
  • Hair dryer
  • Towels provided
  • Shampoo
  • Soap

Entertainment

  • 50-inch LCD TV with digital service

Work spaces

  • Desk

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Iron/ironing board
  • Phone
  • Luggage storage
  • 24-hour front desk
  • Change of towels (on request)

Location highlights

  • On the lake
  • On the waterfront
  • Near the boardwalk/promenade
  • In the mountains
  • In the suburbs

Things to do

  • Parasailing nearby
  • Snowshoeing nearby
  • Snowmobiling nearby
  • Ecotours nearby
  • Golf nearby
  • Surfing/body boarding nearby
  • Skydiving nearby
  • Hiking/biking trails nearby
  • Rafting nearby

Safety features

  • Carbon monoxide detector installed (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Outdoor lighting

General

  • 72 rooms
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Deposit: NZD 1 per stay

Optional extras

  • WiFi is available in guestrooms for NZD 5 per 24-hour period (rates may vary)
  • WiFi is available in public areas for NZD 5 per 24-hour period (rates may vary)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 2 percent

Renovations and closures

The property will be renovating from December 1 2021 to December 31 2024 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Parking

  • Covered self parking costs NZD 15 per day with in/out privileges
  • Parking height restrictions apply

Policies

Host has indicated there is a carbon monoxide detector on the property.
Host has indicated there is a smoke detector on the property.
Guests can rest easy knowing there's a fire extinguisher, a first aid kit and outdoor lighting on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Please note that this property charges a fixed percentage fee on credit and debit card transactions.

Also known as

Oaks Shores
Oaks Shores Apartments Queenstown
Oaks Shores Queenstown
Oaks Shores Hotel Queenstown
Oaks Shores Apartments Apartment Queenstown
Oaks Shores Apartments Apartment
Oaks Shores Apartment Queenstown
Oaks Shores Apartment
Oaks Shores Apartments
Oaks Shores Hotel Queenstown
Oaks Shores
Oaks Queenstown Shores
Oaks Queenstown Shores Resort Aparthotel
Oaks Queenstown Shores Resort Queenstown
Oaks Queenstown Shores Resort Aparthotel Queenstown

Frequently asked questions

Does Oaks Queenstown Shores Resort offer free cancellation for a full refund?
Yes, Oaks Queenstown Shores Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Oaks Queenstown Shores Resort?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Oaks Queenstown Shores Resort?
Yes. Self parking costs NZD 15 per day. Onsite parking is limited (max 1 space per unit).
What are the check-in and check-out times at Oaks Queenstown Shores Resort?
Check-in start time: 2:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Oaks Queenstown Shores Resort and nearby?
Have fun with nearby winter activities like ice skating, cross-country skiing, and snowboarding, and in warmer months enjoy a round of golf at the nearby golf course. Additional recreation nearby includes ecotours.
What's the area around Oaks Queenstown Shores Resort like?
Oaks Queenstown Shores Resort is located on the waterfront, a short 11-minute walk from Lake Wakatipu.

Oaks Queenstown Shores Resort Reviews

Reviews

8.2

Very good

8.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Rui, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Daniel, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great option for Queenstown
The hotel has been recently refurbished to a very high standard. Apartments are spacious and comfortable. Our only gripe was that cleanliness could do with some improvement. The basics (e.g. toilets, sinks, kitchen bench etc) were all pristine, but the deeper cleaning had significant room for improvement. For example, the floors were sticky, and most of the window and mirrors had streaks, fingerprints etc.
Nick, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Fantastic apartment with brilliant view. Very poor parking and lack of communication prior to stay regarding this.
K, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Currently in construction/renovations, made for a not very nice stay. Misleading information regarding the parking lot.
Maria, 2-night romance trip
Verified Expedia guest review

8/10 Very good

We were unaware when booking that property was under construction.
Les, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great property, felt really homey
Kiara, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Brilliant
Great hotel, staff very friendly. Under renovation, but aside from a couple of facilities being closed you couldn’t tell from the apartment
Shane, 7-night family trip
Verified Hotels.com guest review

8/10 Very good

Lux
The room and views were amazing. The building happening next door makes access a little challenging, however once through check-in and in the room it was great.
Anthony, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Narrow and limited parking still charge daily rate.
Ishwar Kumar, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

I loved the view from our room and how big the room was.
Nikisha, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Beautiful room and views short drive from town
This property was amazing and the staff were all so helpful. It is being renovated which was very clearly advised at the time of booking. The obly impacts of this were - less parking, no on-site restaurant and uust a bit of a less inviting entry from the road. Once you are in the carpark it is great. The room was clean, spacious and had stunning views. We stayed in a penthouse and would stay again when we are back in Queenstown. Good sized rooms, great wardrobe space, large bathrooms with heated tiles, good sized living area, coffee machine and wonderful daily house keeping. Location wise the views are amazing, driving into town is quick and easy. The path at the front allows walking in to town easy and the bus stop close by made getting to the snow (remarkables) straight forward.
Lizzy, 8-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The staff are very helpful and friendly. The apartments are lovely, pretty clean and tidy. The only downfall is the construction at the moment with the larking very tight and the use of a traffic light which is very very very slow. Overall pretty satisfied though.
Desiree, 3-night family trip
Verified Expedia guest review

8/10 Very good

Chee Seng, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Josh, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Beautiful views. Lovely accommodation
Friendly welcome from reception. Our unit was tastefully decorated, very clean and well maintained. Good undercover parking. Disappointed no spa or restaurant available.
Cheryl, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Currently under refurbishment Altho this wasn’t a major but something to be aware of. Noisy fan in 2nd bedroom that goes all the time is very annoying & led to very broken sleep. No aircon so bedrooms very stuffy as no windows. Outstanding views, beautiful, well equipped rooms.
Lisa, 2-night trip with friends
Verified Wotif guest review

8/10 Very good

It’s good view and nice apartment. Don’t expect any house keeping service. If you have no expectations of fresh towel and amenities set everyday; or dish washing service then you are fine.
Ka Lai, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Benjamin, 1-night trip
Verified Wotif guest review

10/10 Exceptional

Stunning views and great location.
Very nice property, amazing views indeed… close to city and they offer a shuttle service to and from the CBD which was an excellent option for us. Room is very clean and equipped with everything we needed.. kitchen and bathroom are both spotless. Nice and friendly staff.. construction is still going on but didn’t bother us at all. The only downside is Parking which is a big problem due to ongoing construction, but apart from the parking issue, we enjoyed our stay. Will be back for sure
Hazem, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Tianbai, 4-night trip
Verified Expedia guest review

8/10 Very good

Beautiful property but due to construction, parking was inconvenient and messy. Last issue was bed, very old with no mattress topper,had dips where guests have slept. Needs replacing to match with Beautiful decor of rooms
Fareen, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Hao An, 8-night trip
Verified Expedia guest review

6/10 Good

The view of the lake was beautiful… Not having a restaurant, or even a place to buy some snacks was terrible… The hotel is having a new area built with more units… But some arrangements should be made for food… For such a quality hotel… Even smaller, lower, rated hotels, have some type of snack bar… Very poor decision by management to not have anything
CRAIG, 7-night trip
Verified Expedia guest review

8/10 Very good

Beautiful view but disappointing housekeeping
We booked the lake view sub Penthouse about 8 weeks prior to arrivals via Hotel.com. There was no mention about ongoing renovations. So when we arrived, half the hotel and carpark was under scaffolding so access can be hard if you don’t have a car. If you have a car, you need to pre book a carpark (quite narrow and steep to get to) otherwise you will have to park elsewhere which may be inconvenient. The reception area is really small and chaotic if more than 4 people around for check in due to renovations. The room itself ( 2 bed and 2 bath apt with a spectacular lake view was gorgeous and spacious. However because of the renovations - the bedroom views were all facing the construction site so the curtains were closed during our 3 night stay. Housekeeping - this was disappointing particularly for a premium apt/ room. There were dead mosquitoes/ insects on the bathroom windowsills and also bathroom tops. The windowsills had a layer of dust. The next day we asked the reception about housekeeping and they had to check whether our room included housekeeping !!!??? - so check when u make the booking. This was included but when we returned that evening, our room / apt appeared half done eg. Dirty towels removed but not replaced, new pillow cases placed by bedside tables, dead insects still on window sills!! The location was great and I cannot fault the quality of the room/ apt with its finishings and comfort of the beds.
joanna, 3-night family trip
Verified Hotels.com guest review