2/10 Poor
29 January 2025
Please stay elsewhere
Just got home really upset. Saved up to take my mum as a special treat. We arrived and checked into our “lovely room”. There is nothing lovely about this room. It was filthy. I was embarrassed to take my mum.
I’m not one to complain and feel awkward in doing so so didn’t say anything. Had we been asked how everything was then I would’ve said but we weren’t even asked on checking out how we found everything.
First the room was shocking , drafty and in desperate need of a full makeover. It’s tired, paint chipping, dirty marks all over, really grubby heavily stained carpet. Filthy radiator, who knows what we were breathing in from it.
Heavily marked area where the tea and coffee pot were. No slippers, robes or bottled water as advertised .
Windows were like a health hazard, black mould, really cold draft coming through, heavily disguised with shutters.
We went to the spa, same again, dirty. Foam scum in the pool. Used cups, food containers and plastic glasses littered everywhere, on tables, around the pool, outside, towels everywhere. We were in there for 2hrs and they were still there when we left!
Restaurant food was ok but expensive. The waiter was very nice. He was the best thing about it.
The hotel was cold and drafty. My mum gets cold so he sat us at “the warmest table” in the restaurant as it was next to a radiator…this wasn’t on!
The fires were out in the evening. We had to go back up and put an extra layer on to sit in the bar area as it was that drafty.
andrea
andrea, 1-night family trip
Verified Hotels.com guest review
