8/10 Very good
10 January 2025
Hotel is beautiful!
Upon arrival there was no one to grab our bags. Once we checked and received our keys, the front desk had us wait until someone came over. I was extremely tired and the tv kept buffering when selecting room service. My cousin went down to get a menu and see if it was an option. She was told, there’s no room service. We were surprised but were understanding due to the hotel being so clean! I went downstairs and picked at the buffet bcus it didn’t have anything I wanted but I needed to eat. Only to see a “room service” menu. I inquired at the front desk, a manager came out and stated, they do offer room service. We paid 11k shillings to still be hungry and they actually have room service! She never got back to us or anything! So that was a complete waste of $85usd!
KANDICE
KANDICE, 3-night trip with friends
Verified Hotels.com guest review