2/10 Poor
15 April 2024
Disappointing stay
I've stayed in many Hyatt brands across the world, and UrCove is a massive disappointment.
First of - none of the staff spoke English and was terribly rude. When we were in other cities staying at local Chinese hotels, this wasn't an issue.
Second, the rooms were very uncomfortable because they switched off the AC despite the warm weather. Beijing hit 27 degrees Celsius during the day. Our room was at 25 degrees. It was truly unacceptable. The staff told us to open the window, which made us sick as we learnt later that the Beijing air quality had gone up to 221 AQI!
Rooms were very small. Breakfast was OK, nothing to write home about. Don't expect anything remotely luxurious... The lobby looked like a hostel check in. Check in is scattered in both Lobby level and 8th floor level.
Save your money and stay somewhere else - even local Chinese hotels offer better experience!
Michelle
Michelle, 4-night family trip
Verified Hotels.com guest review
