Check-in gave us such a good impression - Xavi, Irene and Cris were wonderful, attentive and polite. Jaume from the restaurant was also attentive and thoughtful. Based on our interactions with these members of the staff, I would have given the hotel a 5 star across the board. Monica from breakfast, however, was extremely rude. When we came for breakfast, she immediately said we had to move (didn't ask us, told us) and insinuated that we didn't know it was 20 euro each (which we knew and had no problem with). Then, she and the guy in the suit (didn't catch his name) welcomed other guests with additional breakfast options we were not given (omelette and other kitchen offerings). On this interaction alone, I would have given a 2 but I gave a 4 because the other members of the staff were exceptional from start to finish.