4/10 Fair
14 January 2025
Nice room but overpriced and rude staff
When we checked in, I was informed that I had to pay a £50 'preauthorisation' fee on top of what I'd already paid for the room.
This was never mentioned on hotels.com when i booked and the property never contacted me to inform me of the charge. Luckily, i had no direct debits during my stay but i would advise other people to plan accordingly if youre choosing to stay.
That evening, we decided to go to the hotel restaurant because it looked nice and they were advertising a wine and salmon deal. Portions were so ridiculously small, we had to order takeaway afterwards because we were still hungry. With added service charge, the bill came to nearly 50 pounds for both of us despite our only food consisting of the salmon and a small glass of wine.
When we checked out the next day, I asked again about the £50 that had been taken from my account. It was a different receptionist on and she was very rude when I raised concern about the money. When i asked when id get it back, she said 'nothing's instant' and that the fact I hadn't been informed about it was my fault for not calling ahead. The irony that my money had instantly been taken at check-in was not lost on me.
Every staff member we interacted with during our stay apart from the initial receptionist had a very curt and flippant attitude as if our money was worth less than their usual clientele. Unless youve got a silver spoon up your backside, I wouldn't recommend this place.
Verified traveller
1-night trip
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