6/10 Good
29 December 2023
Great location but average/poor stay
What we liked:
- cleanliness
- the bathroom
- perfect location in the fort
What we didn't like:
- there was no laundry service (it states there is)
- we had a bad experience of service at the cake shop which is linked to the hotel. They messed up our order and it took a while to sort out the bill. We then had to pay the bill in two payments of which we were shortchanged because they didn't have the correct money. Finally we were charged a 10% dine in fee despite already staying that the hotel.
- Layout of the room, single bed in the middle of the whole living space.
- They didn't replace our toilet roll and bedding was not refreshed
- Woken up at very early every morning due to loud noise, furniture moving and chairs scraping on the floor
Ellis
Ellis, 3-night trip
Verified Hotels.com guest review