10/10 Exceptional
10 July 2024
It is a beautiful place. The staff were all friendly and helpful. The food at both restaurants and for the breakfast buffet was delicious. The room was very comfortable and staff immediately responded to an issue with the AC, and a broken cord on one of the window screens.
The only negative was trying to arrange for the airport shuttle ahead of time and having to pay for it online through a couple of different websites. My US credit card was not accepted and my bank had fraud alerts set up so I couldn’t use that card. Through WhatsApp texting, I finally convinced the hotel admin person to let us pay for the transportation once we arrived at the hotel, but it was very unpleasant and went on for a few frustrating hours. For a resort that puts such an emphasis on providing excellent service (and provides it in all other respects), the aggravation of trying to pay ahead of time for the transportation was very unpleasant.
Other than arranging transport, our stay was wonderful.
Rory
Rory, 3-night romance trip
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