Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 86 min drive
Salgado Filho Intl. Airport (POA) - 103 min drive
Restaurants
Tea Shop - 2 min walk
Casa Galo - 3 min walk
Restaurante Pouso Novo - Gramado - 2 min walk
Gram Bier Downtown Pub & Beer Store - 3 min walk
Doze Gastronomia - Restaurante de Fondue - 1 min walk
About this property
Serrazul Hotel Distributed by Intercity
Serrazul Hotel Distributed by Intercity features a free kids' club and puts you just steps from Gramado Covered Street. The restaurant is perfect for a bite to eat, and you can unwind with a drink at the bar/lounge or visit the sauna for a relaxing end to the day. Other features include an indoor pool, a fitness center, and a steam room. Fellow travelers love the helpful staff and location.
Languages
English, Portuguese, Spanish
At a glance
Hotel size
152 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Guests are recommended to download the property's Orange mobile app before check-in
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast
Parents must have child's birth certificate and photo ID*
Babysitting*
Supervised childcare*
Free children's club
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Onsite valet parking (BRL 44 per day)
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast each morning 8 AM–10:30 AM
Restaurant
Bar/lounge
Room service (limited hours)
Snack bar/deli
Traveling with children
Children stay free (see details)
Free children's club
Supervised childcare (surcharge)
What to do
Pool table
Working away
Conference center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Luggage storage
Pool loungers
Facilities
1 building/tower
Safe-deposit box at front desk
Garden
Television in common areas
Fitness center
An indoor pool
Arcade/game room
Sauna
Steam room
Banquet hall
Accessibility
Elevator
Wheelchair accessible
Grab bar near toilet
Room amenities
Be entertained
LCD television
Cable TV channels
Home comfort
Minibar
Bathrobes
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Shower only
Bidet
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: BRL 3.13 per accommodation, per night
Children & extra beds
Supervised childcare is available for an extra charge
Babysitting is available for an extra charge
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Parking
Valet parking costs BRL 44 per day
Policies
This property accepts credit cards. Cash is not accepted.
Also known as
Serrazul Hotel Gramado
Serrazul Hotel
Serrazul Gramado
Serrazul
Serrazul Hotel
Serrazul Hotel Distributed by Intercity
Serrazul Hotel Distributed by Intercity Hotel
Serrazul Hotel Distributed by Intercity Gramado
Serrazul Hotel Distributed by Intercity Hotel Gramado
Frequently asked questions
Does Serrazul Hotel Distributed by Intercity offer free cancellation for a full refund?
Yes, Serrazul Hotel Distributed by Intercity does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Serrazul Hotel Distributed by Intercity?
Yes, there's an indoor pool.
Are pets allowed at Serrazul Hotel Distributed by Intercity?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Serrazul Hotel Distributed by Intercity?
Yes. Valet parking costs BRL 44 per day.
What are the check-in and check-out times at Serrazul Hotel Distributed by Intercity?
Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon.
What is there to do at Serrazul Hotel Distributed by Intercity and nearby?
Serrazul Hotel Distributed by Intercity has an indoor pool, a sauna, and a steam room, as well as an arcade and a garden.
Are there restaurants at or near Serrazul Hotel Distributed by Intercity?
Yes, there's an onsite restaurant.
What's the area around Serrazul Hotel Distributed by Intercity like?
Serrazul Hotel Distributed by Intercity is a short 2-minute walk from Gramado Covered Street and 3 minutes' walk from Sao Pedro Church. Travelers give top marks for the hotel's prime location.
Serrazul Hotel Distributed by Intercity Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.4/10
Staff & service
9.2/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
19 August 2024
Excellent, modern
marcus
marcus, 2-night trip
Verified Expedia guest review
8/10 Very good
28 July 2024
Ana Maria
Ana Maria, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 March 2024
A premium location and property in the heart of a beautiful city. Although there were renovations happening, and this included some construction noise and mess, it was easy to overlook the inconvenience.
Eduardo
Eduardo, 1-night trip
Verified Expedia guest review
10/10 Exceptional
19 March 2024
Mejia
Everything was great. Just noisy because of their construction but the hotel is great!
Keila
Keila, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
12 February 2024
Localização Perfeita
Atendimento excelente. Café da manhã perfeito.
O Hotel é antigo e está em obras, mas não atrapalhou a estadia. Localizado no coração de Gramado onde é possível passear e ir a bons restaurantes a pé.
Cristine
Cristine, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 January 2024
carlos roberto
carlos roberto, 2-night trip
Verified Expedia guest review
10/10 Exceptional
6 November 2023
Excellent place to stay
Andrea Luciana
Andrea Luciana, 3-night trip
Verified Expedia guest review
10/10 Exceptional
24 April 2023
Great location and wonderful service.
Francisco
Francisco, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
13 December 2022
Adriana
Adriana, 1-night trip
Verified Hotels.com guest review
8/10 Very good
10 January 2022
Kennie
Kennie, 2-night trip
Verified Hotels.com guest review
8/10 Very good
4 October 2021
Family vacations
Beautiful hotel, rooms and bathrooms to old, vacuum is to loud.food is great, nobody speaks English.
Carlos
Carlos, 2-night family trip
Verified Hotels.com guest review
8/10 Very good
24 June 2021
Michael
Michael, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 June 2021
Ótima experiencia, hotel muito bem localizado, ótimas áreas de lazer, limpo e pessoal com atendimento/atenção nota 10!!
voltarei com certeza!!
Andre
Andre, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
8 June 2021
I recommend. Strong points: breakfast and staff.
Verified traveller
4-night family trip
Verified Expedia guest review
10/10 Exceptional
21 December 2020
Bom
Café da manhã gostoso, quarto bom, banheiro grande. Só fiquei um pouco triste (apesar de entender) que toda a parte extra (kids, piscina, sauna) estava fechado por causa do COVID. Acho que deveria funcionar por sistema de reserva, escolhi o hotel por causa dos extras e acabei não usufruindo. Acabou saindo caro sendo que usei só para dormir, se eu soubesse antes, teria escolhido um mais simples
Ana
Ana, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
17 October 2020
Excelente!
Excelente!
Wilson
Wilson, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
20 September 2020
Ótimo atendimento excelente café, local muito lipo é organizado , atendimento de primeira super indico
Diego
Diego, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
17 September 2019
Verified traveller
1-night trip
Verified Expedia guest review
10/10 Exceptional
13 September 2019
Marcela
Marcela, 2-night family trip
Verified Hotels.com guest review
8/10 Very good
12 November 2018
The hotel need to be renovated, especially the rooms, it’s not functional anymore.
Gustavo
Gustavo, 2-night trip
Verified Expedia guest review
6/10 Good
19 December 2024
Horrível
Não tinha elevador para o 3º andar, precisávamos andar uns 200m pelo hotel pra pegar um elevador que sai do 2º andar para o 3º e o elevador redondo parecendo uma cápsula assustadora
Geovani
Geovani, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
17 December 2024
Tudo perfeito!!!
Marco
Marco, 2-night trip with friends
Verified Hotels.com guest review
8/10 Very good
17 December 2024
Ótima
Ronaldo
Ronaldo, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
15 December 2024
Uma ótima localização e conforto em Gramado
Localização espetacular para Gramado. Tudo fácil acesso, mesmo em momentos muito movimentados. Equipe atenciosa e prestativa. Fiquei na suite renovada que ficou muito agradável. Dois detalhes para melhora: colocar ducha higiênica nos banheiros e água com gás/café expresso no café da manhã. De qq forma, vale muito a pena.