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Sheraton Santiago Hotel and Convention Center

4-star hotel with outdoor pool, connected to the convention center, near Costanera Center

  • Free WiFi in lobby
From
Rs6,587

Image gallery

  • Superior Room, 2 Twin Beds, Non Smoking - Outdoor Dining
  • Superior Room, 2 Twin Beds, Non Smoking - Outdoor Dining
  • Pool
  • Superior Room, 2 Twin Beds, Non Smoking - Indoor Pool
  • Superior Room, 2 Twin Beds, Non Smoking - Outdoor Dining
Superior Room, 2 Twin Beds, Non Smoking - Outdoor Dining. Image 1 of 73.
1 / 73Superior Room, 2 Twin Beds, Non Smoking - Outdoor Dining
Ave Santa Maria 1742, Santiago, 1742, Region Metropolitana, Chile
8.6.Fabulous.
  • Unfriendly staff. Mini-store at lobby was excessively expensive, as expensive as room…

    Feb 4, 2021

  • Unable to stay at the Sheraton Santiago Hotel for this reservation. COVID 19 kept us…

    Mar 15, 2020

See all 115 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
  • Free WiFi
  • Parking available
  • Pool
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 379 smoke-free guestrooms
  • Daily housekeeping
  • 4 restaurants and 3 bars/lounges
  • Indoor pool and outdoor pool
  • Breakfast available
  • Sauna

For families

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Premium TV channels

What’s around

  • Costanera Center - 23 min walk
  • Clinica Santa Maria - 19 min walk
  • Uruguay Park - 6 min walk
  • Sculpture Park - 10 min walk
  • Santiago Metropolitan Park - 12 min walk
  • Municipal Market of Providencia - 12 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Classic Room, 1 King Bed, Non Smoking
  • Classic Room, 2 Twin Beds, Non Smoking
  • Classic Room, 1 King Bed, Non Smoking, Pool View
  • Classic Room, 2 Twin Beds, Non Smoking, Pool View
  • Superior Room, 1 King Bed, Non Smoking
  • Superior Room, 2 Twin Beds, Non Smoking
  • Superior Room, 1 King Bed, Non Smoking, Pool View
  • Superior Room, 2 Twin Beds, Non Smoking, Pool View
  • Club Room, 1 King Bed, Non Smoking
  • Club Room, 2 Twin Beds, Non Smoking
  • Junior Suite, 1 Double Bed, Non Smoking
  • Executive Suite, 1 King Bed, Non Smoking

Location

Ave Santa Maria 1742, Santiago, 1742, Region Metropolitana, Chile
  • Costanera Center - 23 min walk
  • Clinica Santa Maria - 19 min walk
  • Uruguay Park - 6 min walk

What’s around

Landmarks

  • Costanera Center - 23 min walk
  • Clinica Santa Maria - 19 min walk
  • Uruguay Park - 6 min walk
  • Sculpture Park - 10 min walk
  • Santiago Metropolitan Park - 12 min walk
  • Municipal Market of Providencia - 12 min walk
  • Santiago Cable Car: Oasis Station - 13 min walk
  • Sernatur - 13 min walk
  • Nescafé Theater of The Arts - 14 min walk
  • Gran Torre Santiago - 19 min walk
  • Plaza de Armas - 2.5 mi / 4 km

Getting around

  • Arturo Merino Benitez Airport (SCL) - 17 min drive
  • Santiago Central Station - 24 min drive
  • Pedro de Valdivia Station - 12 min walk
  • Manuel Montt Station - 14 min walk
  • Los Leones Station - 16 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 379 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas
  • WiFi and wired Internet access in rooms*

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (CLP 15000 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Indoor pool
  • Outdoor pool
  • Spa services on site
  • Spa treatment room(s)
  • Playground on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Children's pool
  • Steam room
  • Sauna

Working away

  • Business center
  • Conference space
  • Conference space size (feet) - 7575
  • Conference space size (meters) - 704
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair-accessible bathroom vanity
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Grab bar - in bathtub
  • Transfer shower
  • Visual fire alarm

Languages Spoken

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Sleep Number by Select Comfort mattress

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Pay movies
  • Premium TV channels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available.

Dining

El Jardin Coffee Shop - This coffee shop specializes in international cuisine and serves lunch, dinner, and light fare.

El Bohio - This poolside restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.

Lobby Bar - This cocktail bar serves light fare only. Happy hour is offered. Open daily.

El Cid Restaurant - This restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open select days.

Small print

Also known as

  • Hotel Sheraton Santiago
  • Sheraton Santiago Hotel and Convention Center Hotel Santiago
  • Santiago Sheraton
  • Santiago Sheraton Hotel
  • Sheraton Hotel Santiago
  • Sheraton Santiago
  • Sheraton Santiago Hotel
  • Sheraton Santiago Hotel Santiago
  • Sheraton Santiago Hotel and Convention Center Hotel
  • Sheraton Santiago Hotel and Convention Center Santiago

Optional extras

Self parking costs CLP 15000 per day

Rollaway beds are available for CLP 30000.0 per stay

Buffet breakfast is offered for an extra charge of CLP 11000 for adults and CLP 11000 for children (approximately)

Airport shuttle service is offered for an extra charge of CLP 35000 per vehicle (one way)

WiFi is available in guestrooms for CLP 7240 per day (rates may vary)

Wired Internet access is available in guestrooms for CLP 7240 per day (rates may vary)

Area shuttle service is offered for an extra charge

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer and masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Sheraton Santiago Hotel and Convention Center does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes. Self parking costs CLP 15000 per day.
  • Yes, there's an indoor pool, an outdoor pool, and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - midnight. Check-out time is noon.
  • Yes, there are 4 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. Nearby restaurants include Aquí Está Coco (6-min walk), OH! Salad Garden (8-min walk), and Cofi (9-min walk).
  • Yes, an airport shuttle is available. The charge is CLP 35000 per vehicle one way.
  • Have fun with nearby activities such as cycling and practice your swing at the nearby golf course. Enjoy a swim in the indoor and outdoor pools after a day out and about. Sheraton Santiago Hotel and Convention Center also has 3 bars, a sauna, and a steam room, as well as a picnic area and a garden.
8.6.Fabulous.
  • 6.0.Good

    Ok, but not a five-star hotel

    I stayed here the firs week of March 2020. The location was fine. I am a female staying alone in the hotel and I was given a room at the very end of the hallway right by the emergency exit door (back of the hotel). The hotel looked tired. Hallway down to my room could have a vacuum run up and down. I bought some postcards to mail back to my family. Bought stamps too. Asked the Concierge where I could mail them. I was told for a fee, YES FOR A FEE $$$ - they would drop them in the mail for me. Staff was not very friendly either. Just disappointed with the hotel. I would not stay here again.

    Erin, 6 night trip, Feb 29, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I loved everything My room overlooked the pool The deck around the pool needs maintenance but it’s a nice place to be and we enjoyed the food there plus the roomy cabanas

    Barbara, 3 night trip, Feb 16, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Santiago at end of great cruise

    Couldn’t ask for a better ending to a South America cruise. The hotel facilities were great! Our black out shades were in bad shape but still worked otherwise the hotel was in great shape, breakfast buffet was wonderful. The staff in every area was fantastic!!

    Dennis, 2 night trip, Feb 15, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Wonderful room with views of the Andes. Fast and efficient check in

    1 night romance trip, Feb 6, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    First overnight stay in Chile's capital a breeze

    As I've said many times in my hotel reviews, the key to a great guest experience is the hotel's staff. Sheraton Santiago's hotel staff knows how to treat their guests: very well indeed, from check-in to food and bar service, to concierge assistance, to check-out. A few things I was surprised to see: 1. Key card issuance performed at a separate desk from reception; 2. the shower was a separate enclosure like a large phone booth; 3. the hotel was located at the base of San Cristobal hill; and 4. buffet breakfast was served at poolside.

    SHEPARD C, 2 night trip, Feb 4, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Beautiful facility with great outdoor. Buffet breakfast was super and plentiful

    Heide, 1 night trip with friends, Jan 5, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    It is always one of the city best places to stay. No secret buy a little hard to find. Only for people that knows SANTIAGO hide places.

    Horacio, 1 night business trip, Dec 17, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Leafy quiet park setting to explore Santiago

    We used Santiago as a headquarters to explore Chile after a cruise. Wineries, beaches and history are all within a scenic 90 minute drive. The Sheraton Hotel & Conference Center is in a leafy neighborhood backing on an urban park with a gondola and just across the river from shopping and entertainment. The staff was wonderfully accommodating to assure we could enjoy the city without encountering protests.

    Barry, 2 night trip, Dec 6, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The pool area in evening with crepuscule blue sky and good conversation is wonderful. Trying to get chair side service out there was difficult, had to search inside lobby and get conflicting info on how to order and where for about twenty minutes. Other than that perfect.

    Ignacio, 1 night trip with friends, Nov 9, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff were very caring, friendly and professional. Coming to the hotel after a long trip was like to be at a home away from home.

    1 night trip, Oct 20, 2019

    Verified Expedia guest review

See all 115 reviews