I recently stayed at the DoubleTree Hotel, and while the staff were incredibly friendly and welcoming, the room experience left much to be desired. The lobby was clean and well-maintained, giving a great first impression, but unfortunately, the room did not match that standard. The bathroom was outdated and not properly cleaned, with a bathtub that didn’t drain. Maintenance tried to fix the issue by pouring drain fluid, but the problem persisted throughout my stay. Overall, the cleanliness and outdated condition of the room were disappointing, but the excellent customer service deserves recognition.