I was given a different room than I had booked, despite requests made related to a disabled guest (my mother.) Majority of people working front desk area were unsmiling, unfriendly, and seemingly unconcerned. I had an issue with a strange man sitting on the floor in our hallway, getting up to follow me towards my room, and then standing right in front of my door after I went inside. Called front desk who said they’d send up security. 15 mins later, still shaking, I called back to follow up and they told me “security didn’t see anyone up there.” Oh well, I feel better and totally safe now.
The price we paid for this place was absurd considering the service received. Rooms were fine, clean enough, but also not worth the $$$. Housekeeping + maintenance staff were lovely —truly the only redeeming quality.
No one in my family will back to the Warwick.