Doubletree By Hilton Surabaya

Photo gallery for Doubletree By Hilton Surabaya

Primary image
Outdoor pool
Select Comfort beds, minibar, in-room safe, individually furnished
View from room
43-inch Smart TV with cable channels, TV, toys

Overview of Doubletree By Hilton Surabaya

Doubletree By Hilton Surabaya

4.5 star property
Luxury Surabaya hotel with 1 outdoor pools, connected to the convention center

10.0/10 Exceptional

6 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Internet access
  • Free WiFi
  • Airport transfer
  • Gym
The price is Rs 52
Price available on 05/06/2022
Map
Jl Tunjungan 12 East Java, Surabaya, 60275
Main amenities
  • 310 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Free area shuttle
  • 24-hour health club
  • Valet parking
  • Children's pool
  • Pool bar
  • 24-hour room service
For families
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Premium TV channels
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Heart of Surabaya
  • BG Junction - 2 min drive
  • Surabaya Plaza Shopping Mall - 8 min drive
  • Submarine Monument (Monumen Kapal Selam) - 9 min drive
  • Tunjungan Plaza - 4 min drive
  • Grand City Surabaya - 11 min drive
  • Heroic Monument - 10 min drive
  • Red Bridge - 14 min drive
  • Surabaya Town Square - 16 min drive
  • Surabaya Zoo - 21 min drive
  • Galaxy Mall - 18 min drive

Getting around

  • Surabaya (SUB-Juanda) - 43 min drive
  • Surabaya Gubeng Station - 12 min drive
  • Surabaya Pasar Turi Station - 18 min walk
  • Free area shuttle
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

About this property

Doubletree By Hilton Surabaya

A great choice for a stay in Surabaya, Doubletree By Hilton Surabaya features a free kids' club and offers an airport shuttle (available 24 hours) for IDR 450000 per vehicle. You can splash around at the outdoor pool, grab a bite to eat at the restaurant, or unwind with a drink at the bar/lounge. A poolside bar and a 24-hour health club are offered, and rooms at this luxurious hotel get the details right with comfy beds and MP3 docks.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 310 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • Free secured onsite self parking
  • Secured onsite valet parking (IDR 50000 per day)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*
  • Train station shuttle (available 24 hours)*

Offsite

  • Free area shuttle within 3 kilometers

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Hosted evening meals on weekends for a surcharge (reservations required)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Free children's club
  • Children's pool
  • Free local shuttle
  • Playground
  • Children's games
  • Toys

Working away

  • Business center
  • 16 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bicycle rentals

Facilities

  • Built in 2020
  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour health club
  • An outdoor pool
  • Arcade/game room

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

Languages spoken

  • Chinese (Mandarin)
  • English
  • Indonesian

Room amenities

Be entertained

  • MP3 docking station
  • 43-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Select Comfort mattress
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • WiFi and wired internet for a surcharge
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

The Koffee Deli & More - Onsite lobby lounge.
Cloud 22 Rooftop Bar - This rooftop bar specializes in international cuisine and serves light fare only. Happy hour is offered. Open select days.
Makan Kitchen - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for IDR 150000 per 24-hour period (rates may vary)
  • Wired Internet access is available in guestrooms for IDR 150000 per 24-hour period (rates may vary)
  • Buffet breakfast is offered for an extra charge of IDR 250000 for adults and IDR 125000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 450000 per vehicle (one-way, Maximum occupancy 4)
  • Train station pick-up and train station drop-off service is offered for an extra charge
  • Hosted evening meal costs IDR 350000

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for IDR 450000.0 per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Secured valet parking costs IDR 50000 per day

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 6:00 AM to 8:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Also known as

Doubletree By Hilton Surabaya Hotel
Doubletree By Hilton Surabaya Surabaya
Doubletree By Hilton Surabaya Hotel Surabaya

Frequently asked questions

Overall score and ratings

10.0

Exceptional

10.0/10

Cleanliness

9.6/10

Staff & service

10.0/10

Amenities

10.0/10

Property conditions & facilities

9.7/10

Eco-friendliness

10/10 Exceptional

Worth for money
nice bed, love the pillows, great selection for breakfast..polite and friendly staff, and located in very strategic area of Surabaya
Jeff Kristianto, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Amazed by the hospitality, they offered me smoking room when i asked where the smoking area that close to my room which i never expected before as they dont sell smoking room option online.
Maria, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

None
Franklin, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Very nice Receptionist and Customer Service . Clean and sanitize everything
Fernando, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

朝食が美味しかったです。
Kunitaka, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Pengalaman menyenangkan, hotelnya nyaman & bersih.
Excellent Service... Staff yang baik & ramah, hotel yang nyaman & bersih. Di masa pandemi - Prokes dijalankan dengan baik.
2-night trip
Verified Hotels.com guest review