Does Tru by Hilton Charlotte Airport Lake Pointe offer free cancellation for a full refund?

Yes, Tru by Hilton Charlotte Airport Lake Pointe does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

How much does it cost to stay at Tru by Hilton Charlotte Airport Lake Pointe?

As of 10 August 2022, prices found for a 1-night stay for 2 adults at Tru by Hilton Charlotte Airport Lake Pointe on 16 August 2022 start from ₹154, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What are the cleanliness and hygiene measures currently in place at Tru by Hilton Charlotte Airport Lake Pointe?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Is there a pool at Tru by Hilton Charlotte Airport Lake Pointe?

Yes, there's a seasonal outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM.

Are pets allowed at Tru by Hilton Charlotte Airport Lake Pointe?

Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 75 lbs per pet. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.

Is parking offered on site at Tru by Hilton Charlotte Airport Lake Pointe?

Yes, there's free self parking.

Is airport shuttle service offered by Tru by Hilton Charlotte Airport Lake Pointe?

Yes, a free airport shuttle is available.

What are the check-in and check-out times at Tru by Hilton Charlotte Airport Lake Pointe?

You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Tru by Hilton Charlotte Airport Lake Pointe and nearby?

Tru by Hilton Charlotte Airport Lake Pointe has an outdoor pool and a fitness center.

Are there restaurants at or near Tru by Hilton Charlotte Airport Lake Pointe?

Yes. Nearby restaurants include IHOP (2.7 mi), Azteca Mexican Restaurant (3 mi), and The Olde Mecklenburg Brewery (3 mi).

Tru by Hilton Charlotte Airport Lake Pointe (Charlotte, United States of America), Charlotte hotel discounts

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Desk, laptop workspace, blackout drapes, iron/ironing board

Charlotte hotel with outdoor pool and bar/lounge

9.2/10 Superb

620 verified Hotels.com guest reviews

Property highlights

Free parking

Pool

Free WiFi

Pet-friendly

Airport transfer

Gym

2227 Cascade Point Blvd Suite, Charlotte, NC, 28208

Main amenities

Housekeeping (on request)
Outdoor pool
Free airport shuttle
Fitness center
Seasonal outdoor pool
Bar/lounge
24-hour business center
Business center
24-hour front desk
Coffee/tea in a common area
Air conditioning
Front desk safe

For families

Private bathroom
Premium TV channels
Blackout drapes/curtains
Elevator
Dry cleaning/laundry service
Free self parking

Cleaning & safety

Cleaned with disinfectant
Contactless check-in
Hand sanitiser provided
Personal protective equipment

Choose dates to view prices

About this area

What's nearby

Billy Graham Library - 3 min drive
Charlotte Convention Center - 11 min drive
Bank of America Stadium - 12 min drive
NASCAR Hall of Fame - 13 min drive
EpiCentre - 13 min drive
Spectrum Center - 14 min drive
Queens University of Charlotte - 16 min drive
SouthPark Mall - 18 min drive
Bojangles' Coliseum - 12 min drive
Carowinds Theme Park - 19 min drive
Northlake Mall - 16 min drive

Getting around

Charlotte-Douglas Intl. Airport (CLT) - 7 min drive
Concord, NC (USA-Concord Regional) - 26 min drive
Charlotte Station - 14 min drive
Gastonia Station - 23 min drive
Free airport shuttle

About this property

Tru by Hilton Charlotte Airport Lake Pointe

Tru by Hilton Charlotte Airport Lake Pointe is just 4.8 mi (7.7 km) from the airport and offers a free shuttle (available 24 hours). You can visit the fitness center for a workout or unwind with a drink at the bar/lounge. An outdoor pool, a seasonal outdoor pool, and a snack bar/deli are other highlights. Fellow travelers like the helpful staff.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Sheets and towels are washed at 60°C/140°F or hotter

Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out

Protective shields in place at main contact areas

Guest accommodations are accessible via mobile device

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff

Masks available

Masks are required at the property

Hand sanitizer provided

Individually-wrapped food options available for breakfast

This information is provided by our partners.

At a glance

Hotel size

108 rooms

Arriving/Leaving

Check-in time from 3:00 PM - anytime
Minimum check-in age - 21
Check-out time is noon

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

Front desk staff will greet guests on arrival

Required at check-in

Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21

Children

No cribs (infant beds)

Pets

Pets allowed (dogs and cats only, 2 per room, up to 75 lbs)*
Service animals welcome

Internet

Free WiFi in public areas
Free WiFi in rooms

Parking

Free onsite self parking
Onsite extended parking (USD 25 per week)
Wheelchair-accessible parking and van parking on site
Onsite parking includes off-street options

Transfers

Free airport shuttle on request (available 24 hours)

Other information

Smoke-free property

Property amenities

Food and drink

Free buffet breakfast on weekday mornings 6:30 AM–9:30 AM
Bar/lounge
Coffee/tea in a common area
Snack bar/deli

Working away

24-hour business center
Meeting room

Services

24-hour front desk
Dry cleaning/laundry services
Luggage storage

Facilities

Built in 2020
Safe-deposit box at front desk
Fitness center
Seasonal outdoor pool

Accessibility

Braille/raised signage
Elevator
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Visual alarms in hallways
Closed captioned TV
Phone accessibility kit
Well-lit path to entrance
Stair-free path to entrance

Languages

English

Room amenities

Be entertained

55-inch LED TV
Premium cable channels

Home comfort

Air conditioning and heating
Iron/ironing board

Sleep well

Blackout drapes/curtains
Bed sheets provided

Freshen up

Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Toilet paper

Stay connected

Desk
Free WiFi
Free local calls

Food and drink

Mini-fridge

Housekeeping (on request)
Mobile key entry

Special features

Dining

Tru Lobby Bar - This bar serves light fare only.

Fees & policies

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):

Dining venue(s)
Fitness facilities

The following facilities are closed seasonally each year. They will be closed from November 02 to April 30:

Swimming pool

Pets

Service animals exempt from fees
Pets are allowed for an extra charge of USD 75 per accommodation, per stay

Parking

Extended parking costs USD 25 per week

Pool, spa, & gym (if applicable)

Pool access available from 9:00 AM to 10:00 PM
The seasonal pool is open from May to October

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

TRU Charlotte Airport

Tru By Hilton Charlotte Pointe

TRU BY Hilton Charlotte Airport LAK

Tru by Hilton Charlotte Airport Lake Pointe Hotel

Tru by Hilton Charlotte Airport Lake Pointe Charlotte

Tru by Hilton Charlotte Airport Lake Pointe Hotel Charlotte

Frequently asked questions

9.2

Superb

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.5/10

Property conditions & facilities

9.4/10

Eco-friendliness

Write a review

4/10 Fair

6 August 2022

Worst "airport hotel" ever.

"Airport hotel", "24 hr shuttle". What they DON'T tell you is the shuttle is shared between 3 hotels and has only 12 seats. So it was booked solid through prime time. Do NOT use this hotel if flight is canceled. Pricey stay for prime reason not being available. [I missed the fact that there are no coffee makers in the room. Breakfast in neighboring hotel. Also unhelpful for making morning flight.] Lastly, LONG wait at airport for shuttle before my stay. Called and they rudely refused to tell me location for pickup when I wanted to know before grabbing a bite to eat for dinner at 10 pm.... If we still choose to use them needing an airport pickup, before to ask for description of their van. At least 2 other hotels with similar names.] Bed was comfy though. [But had to get up even earlier to get a cup of coffee lol.]