Tru by Hilton Charlotte Airport Lake Pointe

Photo gallery for Tru by Hilton Charlotte Airport Lake Pointe

Primary image
Seasonal outdoor pool
Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board

Overview of Tru by Hilton Charlotte Airport Lake Pointe

Tru by Hilton Charlotte Airport Lake Pointe

2.5 star property
Charlotte hotel with outdoor pool and bar/lounge

9.2/10 Superb

620 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
2227 Cascade Point Blvd Suite, Charlotte, NC, 28208
Main amenities
  • Housekeeping (on request)
  • Outdoor pool
  • Free airport shuttle
  • Fitness center
  • Seasonal outdoor pool
  • Bar/lounge
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Front desk safe
For families
  • Private bathroom
  • Premium TV channels
  • Blackout drapes/curtains
  • Elevator
  • Dry cleaning/laundry service
  • Free self parking
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Billy Graham Library - 3 min drive
  • Charlotte Convention Center - 11 min drive
  • Bank of America Stadium - 12 min drive
  • NASCAR Hall of Fame - 13 min drive
  • EpiCentre - 13 min drive
  • Spectrum Center - 14 min drive
  • Queens University of Charlotte - 16 min drive
  • SouthPark Mall - 18 min drive
  • Bojangles' Coliseum - 12 min drive
  • Carowinds Theme Park - 19 min drive
  • Northlake Mall - 16 min drive

Getting around

  • Charlotte-Douglas Intl. Airport (CLT) - 7 min drive
  • Concord, NC (USA-Concord Regional) - 26 min drive
  • Charlotte Station - 14 min drive
  • Gastonia Station - 23 min drive
  • Free airport shuttle

About this property

Tru by Hilton Charlotte Airport Lake Pointe

Tru by Hilton Charlotte Airport Lake Pointe is just 4.8 mi (7.7 km) from the airport and offers a free shuttle (available 24 hours). You can visit the fitness center for a workout or unwind with a drink at the bar/lounge. An outdoor pool, a seasonal outdoor pool, and a snack bar/deli are other highlights. Fellow travelers like the helpful staff.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 108 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 75 lbs)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite extended parking (USD 25 per week)
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking includes off-street options

Transfers

  • Free airport shuttle on request (available 24 hours)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast on weekday mornings 6:30 AM–9:30 AM
  • Bar/lounge
  • Coffee/tea in a common area
  • Snack bar/deli

Working away

  • 24-hour business center
  • Meeting room

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Built in 2020
  • Safe-deposit box at front desk
  • Fitness center
  • Seasonal outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English

Room amenities

Be entertained

  • 55-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning and heating
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Mini-fridge

More

  • Housekeeping (on request)
  • Mobile key entry

Special features

Dining

Tru Lobby Bar - This bar serves light fare only.

Fees & policies

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
The following facilities are closed seasonally each year. They will be closed from November 02 to April 30:
  • Swimming pool

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay

Parking

  • Extended parking costs USD 25 per week

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM
  • The seasonal pool is open from May to October

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

TRU Charlotte Airport
Tru By Hilton Charlotte Pointe
TRU BY Hilton Charlotte Airport LAK
Tru by Hilton Charlotte Airport Lake Pointe Hotel
Tru by Hilton Charlotte Airport Lake Pointe Charlotte
Tru by Hilton Charlotte Airport Lake Pointe Hotel Charlotte

Frequently asked questions

Overall score and ratings

9.2

Superb

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.5/10

Property conditions & facilities

9.4/10

Eco-friendliness

4/10 Fair

Worst "airport hotel" ever.
"Airport hotel", "24 hr shuttle". What they DON'T tell you is the shuttle is shared between 3 hotels and has only 12 seats. So it was booked solid through prime time. Do NOT use this hotel if flight is canceled. Pricey stay for prime reason not being available. [I missed the fact that there are no coffee makers in the room. Breakfast in neighboring hotel. Also unhelpful for making morning flight.] Lastly, LONG wait at airport for shuttle before my stay. Called and they rudely refused to tell me location for pickup when I wanted to know before grabbing a bite to eat for dinner at 10 pm.... If we still choose to use them needing an airport pickup, before to ask for description of their van. At least 2 other hotels with similar names.] Bed was comfy though. [But had to get up even earlier to get a cup of coffee lol.]
Susan, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Christopher, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Yvon, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Harry, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Anna Maria, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Overnight stay
This was just an overnight stay as we had a layover for the night. It was very convenient with a shuttle service that ran 24 hours, everyone was very courteous and helpful. Everything was very clean. I would definitely stay there again if I am in Charlotte.
Candy, 1-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Teresa, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

This was our first experience at a Tru Hotel and we absolutely loved it! The staff was extremely friendly, accommodating and overall great. The rooms were spacious, extremely clean, and updated. It took us 15 minutes to get everywhere which was perfect. Definitely would stay again
Shareese, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Would definitely stay here again. Nice location clean, and staff was friendly. Room was clean but small but fit our family for staying overnight on our long drive.
Melanie, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Colette, 1-night trip
Verified Hotels.com guest review