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Hilton Cancun Mar Caribe All-Inclusive Resort

4.5 star property
Luxury beachfront property with spa, near Iberostar Cancun Golf Course
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Cancun Mar Caribe All-Inclusive Resort

Sports facility
8 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
13 outdoor pools, pool cabanas (surcharge), pool umbrellas
On the beach, white sand, free beach cabanas, sun-loungers
Smart TV, table football

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Bar
    Bar
  • Pool
    Pool
  • Airport transfer
    Airport transfer
  • Spa
    Spa
  • Gym
    Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 8 restaurants and 4 bars/lounges
  • Full-service spa
  • 13 outdoor pools
  • Rooftop terrace
  • Free children's club
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Free beach cabanas
  • Beach umbrellas
Feel at home
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Garden
The price is ₹30,162
₹36,881 total
includes taxes & fees
22 Nov - 23 Nov

Room options

Available filters for rooms
Showing 25 of 25 rooms

View all photos for Ocean View Accessible Suite - RI Shower

View from room

Ocean View Accessible Suite - RI Shower

Highlights

Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Egyptian cotton linens
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Egyptian cotton linens
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

View all photos for Premium Ocean View Room - King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premium Ocean View Room - King Bed

Highlights

Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Egyptian cotton linens
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Patio (Pool)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom, Patio (Pool)

Highlights

Patio
Air conditioning
Mini-fridge
Smart TV
Egyptian cotton linens
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

Highlights

Air conditioning
Mini-fridge
Smart TV
Egyptian cotton linens
Premium bedding
Blackout drapes/curtains
Pillowtop bed
Deep soaking bathtub
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Egyptian cotton linens
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

View all photos for Suite, Multiple Beds, Beachfront (Enclave)

Beach/ocean view

Suite, Multiple Beds, Beachfront (Enclave)

Highlights

Air conditioning
Mini-fridge
Smart TV
Egyptian cotton linens
Premium bedding
Blackout drapes/curtains
Pillowtop bed
Deep soaking bathtub
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

View from room

Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

Highlights

Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Egyptian cotton linens
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Beachfront Room - King Bed - Terrace

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Enclave Beachfront Room - King Bed - Terrace

Highlights

Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Egyptian cotton linens
  • 41 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Ocean View Suite - 1 King 2 Murphy Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premium Ocean View Suite - 1 King 2 Murphy Beds

Highlights

Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Egyptian cotton linens
  • 105 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Mini-fridge
Smart TV
Egyptian cotton linens
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View (Mobility)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Ocean View (Mobility)

Highlights

Air conditioning
Mini-fridge
Smart TV
Egyptian cotton linens
Premium bedding
Blackout drapes/curtains
Pillowtop bed
Private bathroom
  • 41 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Premium Ocean View Room - 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premium Ocean View Room - 2 Queen Beds

Highlights

Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Egyptian cotton linens
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Pool and Patio View Room - 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Pool and Patio View Room - 2 Queen Beds

Highlights

Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Egyptian cotton linens
  • 41 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Highlights

Air conditioning
Mini-fridge
Smart TV
Egyptian cotton linens
Premium bedding
Blackout drapes/curtains
Pillowtop bed
Deep soaking bathtub
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Beachfront Room - 2 Queen - Terrace

View from room

Enclave Beachfront Room - 2 Queen - Terrace

Highlights

Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Egyptian cotton linens
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Beachfront Room - 2 Queen - Balcony

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Enclave Beachfront Room - 2 Queen - Balcony

Highlights

Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Egyptian cotton linens
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Resort View Room - King Bed

Resort view

Resort View Room - King Bed

Highlights

Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Egyptian cotton linens
  • 41 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Ocean View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Mini-fridge
Smart TV
Egyptian cotton linens
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Room - 2 Queen Beds

View from room

Ocean View Room - 2 Queen Beds

Highlights

Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Egyptian cotton linens
  • 41 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Egyptian cotton linens
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

View all photos for Honeymoon Suite - King Bed

Free toiletries, hair dryer, towels, soap

Honeymoon Suite - King Bed

Highlights

Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Egyptian cotton linens
  • 105 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Enclave Honeymoon Suite - King Bed

Smart TV, table football

Enclave Honeymoon Suite - King Bed

Highlights

Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Egyptian cotton linens
  • 105 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Ocean View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 2 Bedrooms, Ocean View

Highlights

Air conditioning
Mini-fridge
Smart TV
Egyptian cotton linens
Premium bedding
Blackout drapes/curtains
Pillowtop bed
Separate bathtub and shower
  • 151 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Resort View Room - 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Resort View Room - 2 Queen Beds

Highlights

Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Egyptian cotton linens
  • 41 sq m
  • Resort view
  • Sleeps 3
  • 2 Queen Beds

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₹28,237 total
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About the area

Map
Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Maya Museum of Cancun - 2 min walk - 0.3 km
  • Iberostar Cancun Golf Course - 8 min walk - 0.7 km
  • Aquaworld - 18 min walk - 1.5 km
  • El Rey Ruins - 3 min drive - 2.5 km
  • Delfines Beach - 4 min drive - 3.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Starcafé Iberostar Selection Cancún - ‬19 min walk
  • ‪Hotel Emporio Cancun - ‬5 min walk
  • ‪Tun-kul - ‬6 min walk
  • ‪El Maguey, Restaurant - ‬14 min walk
  • ‪El Antiguo Laguito - ‬19 min walk

About this property

Hilton Cancun Mar Caribe All-Inclusive Resort

At Hilton Cancun Mar Caribe All-Inclusive Resort, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages, plus you'll be within a 10-minute walk of Iberostar Cancun Golf Course. 13 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and mani/pedis. La Luce, one of 8 restaurants, serves Mediterranean cuisine and is open for dinner. Other highlights at this luxurious property include 4 bars/lounges, a rooftop terrace, and a free kid's club. Fellow travelers say great things about the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

At a glance

Hotel size

  • 540 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (17 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Free children's club

Pets

  • Pets allowed (2 total, up to 50 lbs per pet)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 25+ Mbps)

Parking

  • Free secured onsite self parking
  • Free secured onsite valet parking

Transfers

  • Airport shuttle from 7:00 AM to 7:00 PM*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 8 restaurants
  • 4 bars/lounges
  • Beach bar
  • Swim-up bar
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Waterslide
  • Playground

What to do

  • On the beach
  • Evening entertainment
  • Shopping
  • Air hockey
  • Foosball

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free beach cabanas
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Rooftop terrace
  • Garden
  • Television in common areas
  • 24-hour fitness center
  • 13 outdoor pools
  • Full-service spa
  • Sauna
  • Steam room
  • Waterslide
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Elevator
  • Elevator door width (inches): 39
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 29
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Tile flooring in room

Room amenities

Be entertained

  • Smart television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)

Food and drink

  • Mini-fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, The Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Dining

La Luce - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Maxal - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Noriku - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Vela - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Seasalt - This poolside restaurant specializes in American cuisine and serves lunch only. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Refundable deposits

  • A damage deposit of USD 300 will be collected before check-in

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 25 per person (roundtrip)
  • Late check-out can be arranged for an extra charge of USD 500 (subject to availability)

Children & extra beds

  • Airport shuttle service for children up to age 15 costs USD 25 (roundtrip)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 80 per pet, per stay

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Property Registration Number ORC180608L73

Also known as

Royal Uno All Inclusive Resort Spa
Hilton Cancun Mar Caribe All Inclusive Resort
Hilton Cancun Mar Caribe All-Inclusive Resort Cancun

Frequently asked questions

Does Hilton Cancun Mar Caribe All-Inclusive Resort offer free cancellation for a full refund?
Yes, Hilton Cancun Mar Caribe All-Inclusive Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hilton Cancun Mar Caribe All-Inclusive Resort?
Yes, there are 13 outdoor pools and a children's pool.
Are pets allowed at Hilton Cancun Mar Caribe All-Inclusive Resort?
Yes, pets are welcome, with a limit of 2 total and maximum weight of 50 lbs per pet. There's a charge of USD 80 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at Hilton Cancun Mar Caribe All-Inclusive Resort?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Hilton Cancun Mar Caribe All-Inclusive Resort?
Yes, an airport shuttle is available from 7:00 AM to 7:00 PM on request. The charge is USD 25 per person roundtrip.
What are the check-in and check-out times at Hilton Cancun Mar Caribe All-Inclusive Resort?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge of USD 500 (subject to availability).
Is there an onsite casino at Hilton Cancun Mar Caribe All-Inclusive Resort?
No, this property doesn't have a casino, but PlayCity Casino (19-min drive) and Royal Yak Casino and Sports Book (20-min drive) are both nearby.
What is there to do at Hilton Cancun Mar Caribe All-Inclusive Resort and nearby?
Hilton Cancun Mar Caribe All-Inclusive Resort has 13 outdoor pools, 4 bars, and a spa, as well as a 24-hour fitness center and a garden.
Are there restaurants at or near Hilton Cancun Mar Caribe All-Inclusive Resort?
Yes, there are 8 onsite restaurants, featuring Mediterranean cuisine and poolside dining.
What's the area around Hilton Cancun Mar Caribe All-Inclusive Resort like?
Hilton Cancun Mar Caribe All-Inclusive Resort is a short 8-minute walk from Iberostar Cancun Golf Course and 18 minutes' walk from Aquaworld. Travelers give top marks for the property's prime location.

Hilton Cancun Mar Caribe All-Inclusive Resort Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Magical Mexico
Our stay was just Awesome!! The friendly Staff at every turn to help you along or answer questions. Hotel was beautiful. Our Room had the Plunge Pool. Let me tell you, its worth it. The experience is so magnificent that its wonderful for photos. The Food was Outstanding!! From Room service 24hr to the Buffet to the Steak House. Room was truly Amazing. The large shower Room. The exquisite bath tub. Hotel Staff keeps Your Mini Fridge Stocked everyday and more on request. This was really a beautiful place to experience. Very Thankful To ALL the staff, that make it the best HILTON i have stayed in.
Robert, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

I loved the entire experience of staying there.
M Harunur, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Good choice
Rosaline, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

All the staff is very nice and service is great
SHU WOON, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent place for family vacation, staff very polite and always ready to help us, we enjoy a lot, food very delicious and many choices for everyone, we are going back again for our next vacation.
GABRIELA, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

William, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Safe
Rolando, 6-night family trip
Verified Expedia guest review

4/10 Fair

Overall, I think this is a decent resort but there were too many inconveniences and annoyances. Pros: The resort is in good shape and clean and the staff members are generally fine. Cons: 1. The buffet had basically the same food every day. There was no variety. 2. The restaurants are hit or miss. The Italian restaurant and the teppanyaki were good. The others not so good. The Mexican restaurant was terrible and the steak restaurant was inconsistent - some of us good decent steaks and the others were terrible. They also forced us to sit outside which was not pleasant with the heat/humidity and the mosquitos. A few times at various restaurants, they basically forgot our orders and it took 60-90 minutes to get a part of our order. 3. The nightly entertainment was lame. 4. They only gave mangoes to the paid Enclave members. You would think in an all inclusive resort in Mexico, there would be plenty of mangoes to go around but they were only available for Enclave members (although some waiters at the buffet were nice enough to sneak you some if you tipped them well). Overall, it wasn't a bad stay. Several years ago, we stayed at another all inclusive in Cancun that had a different themed buffet every day, mangoes on a stick and at buffets for everyone and fun shows nightly.
SeHoon, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Katherine, 3-night trip
Verified Expedia guest review

4/10 Fair

My family of 11 visited from August 8th-13th. The hotel was very clean and maintained. Beautiful gym and spa. Easy check in and check out. Very poor entertainment. The buffet and restaurants were awful and most nights we didn't finish eating. We made our reservations with the concierge for all of the restaurants when we arrived. We were told that a restaurant may not be able to accomodate all 11 of us at one table but when we arrive, we can let them know that we'd like the tables put together. On our 2nd night at the Steakhouse Flama, the hostess was very rude and informed us that we could not sit together and so we were seated at 4 tables across from each other. There were at least 7 tables in the back unoccupied and I asked if we could move so our party could sit together and she said "NO". It wasn't until I expressed my displeasure with the seating arrangement that our waiter Isai moved our tables across the restaurant so we could sit together. While waiting for our food, another family came in and the restaurant staff placed their tables together so their large party would be together. Disappointing trip! My teenage son mistakenly hung his clothing on the balcony and there was a storm the next morning. We saw his clothing on the ground, but by the time the rain stopped, everything had been picked up. Concierge asked security and they stated nothing was found. Which was odd especially when we saw the clothing. I doubt guests picked up a stranger's boxer underwear.
Keira, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing
Celso, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We had a wonderful vacation here.
yaru, 7-night family trip
Verified Expedia guest review

6/10 Good

The property was very nice. Be careful when booking with the concierge because some of the excursions we took would not let us do part of them because of my mom‘s age. For example, the snorkel tour that we paid for would not allow us to snorkel because my mom was 70 years old. Also, when coming back from the Isla Mujeres, we had to wait an hour and a half for our pick up outside of the area when they should’ve been there when we arrived, which we paid for as part of our package also. Did not receive a refund for this product of the trip that we paid for, when booking a horse riding tour, they told us it would just for horse backing but when we got there, it was also swimming, but we did not bring our suits because of what the concierge told us so we missed out on this part also. Room service was not consistent. Did not bring what we ordered, also we had to ask to have our coffee in our room refilled daily, and our snacks were not always refilled in our room.
STACY, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Our experience was amazing the staff was Cordial and friendly the food was excellent
Marco, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

This resort is cleans and safe. And friendly staff. But thw food is not the best. However, the buffet food is manageable
Lauryl kelly, 3-night trip
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10/10 Exceptional

Customer service
Aivon, 4-night family trip
Verified Expedia guest review

6/10 Good

I stayed in one of the beachfront enclave rooms. The view was amazing, however the room was not the cleanest. The buffet and Mexican restaurant wasn’t good. However, the Italian was decent and my favorite restaurant being the Asian. Didn’t try the steakhouse after reading a lot of comments regarding food poisoning. I usually stay at 5 star resorts, and going forward I will continue, however this property wasn’t horrible it’s a Hilton so it was pretty much what was expected. I stayed at Nizuc, Hyatt Ziva prior and those are the resorts I will return to.
April, 3-night family trip
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10/10 Exceptional

Great service
Yimi, 6-night trip
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10/10 Exceptional

We had a great stay as a family of four (kids 9 and 7). The suite with the two Murphy beds was a great set up for us. The pools and grounds were very nice. The kids were a touch old for the splash pad and so didn’t spend a lot of time there, preferring the other pools. Of note, they are all a uniform depth (5 feet) with no shallow areas so our youngest was a bit over his head but he’s a decent swimmer and still had lots of fun. They both loved the kids club and wanted to get to many of the planned activities the wonderful staff had planned. There was lots of poolside seating available throughout the mornings. Poolside service was adequate; friendly though not super quick. Compared to last year at the other Hilton property in Cancun, we noticed the difference in not having bottles of water available to grab (needing to ask for a glass instead). Overall we thought the quality of the food in the restaurants was great. The buffet was fine and had a good diversity of choices but the meals at the ala cart restaurants stood out, and especially compared to the other Hilton last year. There weren’t separate kids menus printed but each place had a couple of options. The one aspect we found a touch lacking were options for lunch. There is a period were the buffet is closed, leaving the outdoor grill as the only option and it gets backed up. In short, it’s an easy recommend for families.
Mike, 7-night family trip
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10/10 Exceptional

Great property. Just wish pool wasn’t 5ft deep all around.
Krystal, 4-night trip
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10/10 Exceptional

Excelente estadia! El servicio muy bueno, busquen en el bufete a Carlos Vasquez
Cristian, 5-night family trip
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10/10 Exceptional

Cristina, 5-night trip
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10/10 Exceptional

Very nice resort; staff were super friendly & helpful. Very nice restaurant however the buffet food was pretty much the same every day.
Setareh, 7-night family trip
Verified Expedia guest review

6/10 Good

The food was very limited and not impressed like other Hilton chain hotels. Property seems very incovenently built. So hard to go to beach....
Sung Yun, 4-night family trip
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10/10 Exceptional

Very beautiful place. Would stay again next time my kids love the food and pool with the kids slide. Staff is very friendly and accomodating.
Jason, 3-night family trip
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