Imperial Royale Hotel

Photo gallery for Imperial Royale Hotel

Primary image
Outdoor pool
Outdoor pool
View from room
24-inch flat-screen TV with cable channels, TV

Overview of Imperial Royale Hotel

Imperial Royale Hotel

4.0 star property
4-star hotel in Kampala with casino and outdoor pool

6.8/10 Good

12 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
The price is ₹168
Price available on 15/08/2022
Map
Plot 7 Kintu Road, Kampala
Main amenities
  • Daily housekeeping
  • Casino
  • Restaurant and bar/lounge
  • Outdoor pool
  • Health club
  • Sauna
  • 24-hour room service
  • Business center
  • Airport shuttle
  • 24-hour front desk
  • Front desk safe
  • Snack bar/deli
For families
  • Children stay free
  • Rollaway/extra beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Entebbe Intl. Airport (EBB) - 39 min drive
  • Airport shuttle (surcharge)

About this property

Imperial Royale Hotel

A great choice for a stay in Kampala, Imperial Royale Hotel features a casino and offers an airport shuttle (available 24 hours) for USD 45 per person. Guests can indulge in massages and enjoy international cuisine at Royale, which is open for breakfast, lunch, and dinner. An outdoor pool, a bar/lounge, and a health club are other highlights at this upscale hotel.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 274 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Health club
  • An outdoor pool
  • Casino
  • 20 casino gaming tables
  • 50 casino slot machines
  • Sauna

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility

Languages

  • English

Room amenities

Be entertained

  • 24-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

Food and drink

  • Refrigerator (on request)
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Royale - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 45 per person (one way)

Children & extra beds

  • Rollaway beds are available for USD 50.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property accepts credit cards. Cash is not accepted.

Also known as

Imperial Royale
Imperial Royale Hotel
Imperial Royale Hotel Kampala
Imperial Royale Kampala
Imperial Royale Hotel Hotel
Imperial Royale Hotel Kampala
Imperial Royale Hotel Hotel Kampala

Frequently asked questions

Overall score and ratings

6.8

Good

7.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.7/10

Property conditions & facilities

10.0/10

Eco-friendliness

10/10 Exceptional

Sengabi, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Disappointing stay
Initially we requested an airport pick up the day before we arrived - we sent two emails to the hotel but got no reply and had to make our own arrangements. The check in staff on the desk said ‘sorry’, the request would have gone to another section. When we checked in the hotel was buzzing with conference delegates. The hotel advertised 3 restaurants, but we were only allowed one - the others being used by the delegates. In the evening when the delegates had left, only one of the restaurants was open, with a fairly limited a la carte menu. It became clear that there were very few other guests in the hotel as we saw hardly anyone else in the evenings. Service in the one restaurant was very slow - one lunchtime we ordered just two bowls of soup which took forty minutes to arrive. The hotel is very large and has a pool and spa/gym, which we did not use. It is quite dark, with low lighting and heavy wood features and appears to need a good refresh of decor. Our room on the 8th floor was very large with a reasonably comfortable bed and effective air con. The bathroom was again large and well appointed, but in need of some cosmetic improvements - broken tiles, sinks that barely drain etc. The only bar is in a dingy corner of the open restaurant with no atmosphere or comfortable seating - we kept well away! Most staff did their best to be helpful, especially on the desk. Overall our stay was disappointing and did not live up to the descriptions on their web site.
Mr, 2-night trip
Verified Hotels.com guest review

8/10 Very good

The room is excellent and Casino is very good. I’d recommend it to my friends
1-night trip
Verified Expedia guest review

2/10 Poor

Hotel rooms have some funny smell. Largely because it is less used, no guests
1-night trip
Verified Expedia guest review

6/10 Good

Very basic and not a 4 star hotel
I don’t think the hotel was worth the money they charged for the room. I’m need of serious updating and it smelt a little bit musty. The location was good though and pretty central. I would not class it as a four star hotel. The breakfast choice was very poor. Ended up eating breakfast out of the hotel even though it was included in the room costs. I will look to stay at a different hotel when next I’m in Kampala.
John, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Friendly staff and I felt well looked after
Really liked the hotel. Room was spacious and kept clean and tidy. Staff very friendly and welcoming. All my needs were well catered for and would book again if I go back to Kampala again. The only negative comment is that I felt the lighting in the restaurant area was too dim.
Verified Expedia guest review

2/10 Poor

WARNING -- Hotel double-charged / dodged refund
When we arrived at the hotel, we were told that they could not find our Hotels.com confirmation email that proved that we had already paid for our room even though I was able to find and show them a confirmation email on my smartphone. They told us that they would need to charge my credit card for the full amount and refund it in the morning or we would not be able to stay there that night. Given how late it was when we checked in, we reluctantly agreed having no other option. We were told that we could receive a cash refund in the morning or have the balance refunded to my card. When I met the office manager the next morning, she tried to refund my card but the machine was putting the money back in the card. Contrary to what the man told us the night before, she would not allow us to receive a cash refund. We were told that the bank would issue us a refund within 1 week at the latest. We were very disappointed, but agreed. One week later, the funds had not shown up in my account so I contacted them again. They told us we needed to contact the bank directly for our refund (very unprofessional.) We contacted the bank and discovered that they had never initiated the refund. Now two weeks later, we are still fighting to get our money back and having to file a police report for the case. It has caused us a great deal of stress, ruined our vacation week and amounted in $428 in charges for one night in this terrible hotel. You have been warned!
Verified Hotels.com guest review

6/10 Good

The hotel is not clean. When you walk into the entrance there is no scent of freshness but something stale. It seems to be too big for the management to maintain it.
Verified Hotels.com guest review

8/10 Very good

quiet but somber
The hotel is very quiet not for children hotel staff are pleasant and helpful very central and easy to get to meetings within Kampala they were renovating so was a little noisy but I gather only for 3-4 days after I left
Verified Expedia guest review

8/10 Very good

ジムのマネージャーが全くやる気がなく、しかも夜9時までなのに8時過ぎに行ったら(午後の早い時間にも使った)一日1人1回までだと嘘を言われて止めさせられた(翌日嘘と発覚)
Makoto, 5-night trip
Verified Expedia guest review