2/10 Poor
17 April 2024
DO NOT Trust the owner, On January 28th I booked a 3 night stay 8th-11th of April. Upon arrival I was told I did not have a reservation, I showed my Orbitz confirmation, then he told me I had cancelled it, I never did, then he told me they were sold out, no offer to find me another hotel or any help, I refused to leave; an hour later then miraculously he found the confirmation email, but only had a room for 2 nights, my last night would be 1 hour away in a dingy 2:5 star sister hotel called Miraj hotel, He offered to pay my metro card, (thanks, I got it), now he is disputing this and dragging his feet and refusing to refund the difference. Ironically I work in the hospitality industry and this is terrible ownership in my professional opinion, stay somewhere else or risk this happening to you on your holiday. I cannot believe you would treat a guest like this. If I had wanted to stay in a Soviet era built area I would not have booked in the Old City.
Sean
Sean, 3-night trip
Verified Orbitz guest review