Mercure White Hart Salisbury, Salisbury, United Kingdom

Staff were friendly, hotel clean and great location, perfect as a base. Although very clean most spaces were a little dated and tired. A bit of a freshen up needed in the communist space I.e corridors, stairwell (heavy rain showed there were some leaks in the feeling/window) in stairwell to 1st floor. Over all we wound stay again.

On arrival we were told that breakfast would be a grab and go bag. This was not shown at the booking stage, if it had been I would have only paid for a room, saving £20, this was very disappointing.

Hand sanitiser at entrance, social distancing reminders everywhere, staff wore face masks. All guests appeared to be keeping their distance. Breakfast was a "grab bag" which we ate in the garden - probably not good value at £12 but convenient. Pot of cornflakes, milk pots, pot of yoghurt, apple, small croissant, pain au chocolat, bread roll, butter and flora portions, jam and honey. At the main table was a fridge containing cartons of milk and orange juice. Waiters brought hot water in a jug to enable guests to make hot drinks and it set us up for the day.

We stayed here overnight to see the play Shirley Valentine. There was plenty of parking and it is central to shops, the cathedral some excellent restaurants and the theatre. The staff were wonderful, especially the bar manager whose knowledge of ales was excellent.

I paid for a privilege room and had to fight away insects and moths everyday as they were coming in through the vents. I also woke up in the morning with a spider bite on my hand. When I told the receptionist, he said nothing can be done. Not even a spray was provided.

Great hotel staff and manager. Very clean and good location. The first room I was given was without electricity but management worked endlessly to move me into another room. The management also reimbursed me for the inconvenience caused. However towards the end of the week the fire Alarm went off in the morning. This is something has happened before on previous stays.

Excellent location being 5 mins walk from cathedral & town. Beds very comfortable, plenty of hot water and great cheap parking on site. Would have liked to have had a fridge as there usually are at other Mercure hotels we've stayed in. Dog friendly and small backyard for wees.....

For the same price as a room in Wetherspoons it was a no brainier. All staff were friendly and helpful and the breakfast was excellent. The whole experience was lovely and would highly recommend it

A very pleasant 2 night stay in this lovely old centrally located hotel. Rooms were comfortable. Breakfast was one of the best I have ever had - hot food, wide range of hot and cold food and excellent service. Large car park but when we arrived Saturday lunchtime there was a function on and we were lucky to get last space available. Staff very friendly. Would definitely return if could be guaranteed a parking space!!

Welcoming reception, comfortable, large room in the old part of the hotel. Good breakfast.