I really wanted to like this hotel. I even changed hotels the day before so I could stay here. It looked pretty, cozy and chic online. Well...unfortunately it wasn't. The hotel lobby is nice, and so are the two restaurants. That said, my mother and I were aghast at the room condition. Bumpy carpets, loud unruly air conditioning, uncomfortable beds, dreary lodging/hallways. But what really annoyed us was no hot water for tea, no cups for drinking, no counter space, no fast service (even in an emergency) and bad communication with staff. I called at 6:38AM for ice for my swollen feet, and at 7:27AM, I still had no ice; despite calling several times and upon my mother leaving for LGA and asking directly. At 7:30AM, I hobbled to the nearby Starbucks and got ice. One of the restaurants also gave me ice because I couldn't count on the staff communication. Further, when I arrived- they gave me a hotel room next to a deranged tenant who duck taped negative messages all over her front door. My first room also had an impossibly small bathroom. That was the first impression. Then, they moved me to another room, where there was no counter space and my mother and I had to put our stuff on the floor. Yes, the floor. It was just a weird old "historic" hotel that shouldn't have tenants and should be updated. Moreever, the hotel should have better communications between the phone concierge and the lobby...especially in emergencies. For $250 a night, I don't recommend this NYC hotel.