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Andaz Shenzhen Bay

Photo gallery for Andaz Shenzhen Bay

Front of property
Indoor spa tub
Deluxe Room, 1 King Bed, Bay View (Panoramic) | Premium bedding, free minibar, in-room safe, individually decorated
Deluxe Room, 1 King Bed, Bay View (Panoramic) | Premium bedding, free minibar, in-room safe, individually decorated
Studio, 1 King Bed, Bay View | Premium bedding, free minibar, in-room safe, individually decorated

Overview of Andaz Shenzhen Bay

Andaz Shenzhen Bay

4.5 star property
Luxury hotel with 1 indoor pools, connected to a shopping center, near Happy Coast

9.4/10 Exceptional

6 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
2600, Keyuan South Road, Nanshan District, Shenzhen, Guangdong, 518052
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Self parking
  • Coffee shop/cafe
  • 9 meeting rooms
  • 24-hour front desk
  • Front desk safe
For families
  • Free cribs/infant beds
  • Private bathroom
  • Separate bathtub and shower
  • Separate dining area
  • Separate sitting area
  • Premium TV channels

Room options

About this area

What's nearby

  • In Nanshan

Getting around

  • Shenzhen Intl. Airport (SZX) - 38 min drive
  • Hong Kong International Airport (HKG) - 39 min drive
  • Hong Kong Tin Shui Wai Station - 12 min drive
  • Hong Kong Lok Ma Chau Station - 14 min drive
  • Hong Kong Tuen Mun Station - 16 min drive
  • Houhai Station - 20 min walk
  • Dengliang Station - 22 min walk
  • Keyuan Station - 26 min walk

Restaurants

  • 晴涵咖啡馆 - 15 min walk
  • Suzy's Lounge bar - 4 min drive
  • 巴粮坊 - 4 min drive
  • Starbucks - 5 min drive
  • Yilanxing Beef Noodles - 6 min drive

About this property

Andaz Shenzhen Bay

Andaz Shenzhen Bay is a great choice for a stay in Shenzhen. After having fun at the indoor pool, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a fitness center, a sauna, and a steam room.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 24 hours prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 220 rooms
  • Arranged over 25 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a negative COVID-19 test result

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • At check-in, guests must provide a negative COVID-19 test result
  • Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 24 hours prior to check-in
  • Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
  • Guests may be subject to health screenings for COVID-19 at the property.
  • This property is not suitable for guests who are required to quarantine, due to the property's communal areas.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Secured onsite self parking (CNY 60 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking
  • Onsite garage

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Private dining

Traveling with children

  • Baby bath
  • Lifeguard on site

Working away

  • 9 meeting rooms
  • Conference space (10732 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • Built in 2020
  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool
  • Sauna
  • Steam room

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Well-lit path to entrance

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • LCD television
  • Premium digital channels
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Free stocked minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually furnished and decorated
  • Separate dining area
  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Phone

Food and drink

  • Champagne service
  • Free bottled water
  • Children's dinnerware

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Dining

Bar 1919 - Onsite cocktail bar.
五月花 - This coffee shop serves light fare only. Open daily.
东室 - This fine-dining restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
西室 - This steakhouse specializes in Modern European cuisine and serves lunch and dinner. Open daily.
谧园 - This fine-dining restaurant specializes in fusion cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of CNY 288 for adults and CNY 288 for children (approximately)

Children & extra beds

  • Rollaway beds are available for CNY 583.0 per night

Parking

  • Secured self parking costs CNY 60 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

At check-in, guests must provide a negative COVID-19 test result.

The negative COVID-19 test result requirement applies to all guests aged 1 and up, and the test must have been administered no more than 24 hours prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and mobile payments. Cash is not accepted. 

Mobile payment options include: Alipay.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Andaz Shenzhen Bay Hotel
Andaz Shenzhen Bay SHENZHEN
Andaz Shenzhen Bay Hotel SHENZHEN

Frequently asked questions

Does Andaz Shenzhen Bay offer free cancellation for a full refund?
Yes, Andaz Shenzhen Bay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Andaz Shenzhen Bay?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Andaz Shenzhen Bay?
Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 10:00 PM.
Are pets allowed at Andaz Shenzhen Bay?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Andaz Shenzhen Bay?
Yes. Self parking costs CNY 60 per day. Parking spots may be limited.
What are the check-in and check-out times at Andaz Shenzhen Bay?
You can check in from 2:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Andaz Shenzhen Bay and nearby?
Andaz Shenzhen Bay has an indoor pool and a sauna, as well as a steam room.
Are there restaurants at or near Andaz Shenzhen Bay?
Yes, Bar 1919 offers Chinese cuisine. Nearby restaurants include 晴涵咖啡馆 (15-min walk), Suzy's Lounge bar (2.4 mi), and 巴粮坊 (2.6 mi).
What's the area around Andaz Shenzhen Bay like?
Andaz Shenzhen Bay is a short 10-minute walk from Happy Coast and 5 minutes' walk from Shenzhen Bay.

Overall score and ratings

9.4

Exceptional

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Property conditions & facilities

9.3/10

Eco-friendliness

8/10 Very good

Love the design of the hotel
Jiahui, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

3-night business trip
Verified Hotels.com guest review

8/10 Very good

oi fan, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Zheng, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

很不错
1-night business trip
Verified Hotels.com guest review