2/10 Poor
23 July 2024
I shouldn’t have made a reservation with this hotel.
From the first day, there was a strong smell of urine in the hallway and I could hear guests talking every time I passed their door. And above all, the rooms were not cleaned at all. I found hair on the sheets, mold and debris in the washing machine and black dust in the air conditioner blowing area. There was mold in the shower booth and the washroom seemed to have been not cleaned.
When I made a reservation online through Hotels.com, I paid the price of breakfast which was listed as $27 per person. but the actual hotel price was $12 per person at the hotel. Where is my money!!!!
We weren’t provided enough towels, and when asked the front desk she said there were no towels because there was a group of tourists. There was also no iron in the room.(I saw that a iron in the room when reserved the hotel)
I'm angry that I paid around $290 to stay in this motel-level hotel for two days.
I could have stayed with this price in a better hotel.
I should have taken all pictures in the room!!!
What a waste trip!
Youngmee
Youngmee, 2-night family trip
Verified Hotels.com guest review
