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1 room, 2 adults

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5-star4.5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Children's club
  • Children's pool
Ave Ernesto Coppel Campana 201, Mazatlan, SIN, 82110, Mexico

All-inclusive beachfront property with spa, near Witches Beach
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Babysitting or childcare (surcharge)
    • Children's club
    • Children's pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Only thing I would change is having large 5 gallon water bottles instead of giving us a…Feb 13, 2021
  • Wonderful Oct 25, 2020

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

from Rs28,779
  • Junior Suite
  • Master Suite

What’s around Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Landmarks

  • In Cerritos
  • Witches Beach - 24 min walk
  • Mazatlan International Center - 45 min walk
  • Mazagua Aquatic Park - 24 min walk
  • Marina Mazatlan Golf Course - 38 min walk
  • Cerritos Beach - 2.5 mi / 4 km
  • Galerias Mazatlan - 3.1 mi / 5 km
  • Playa Brujas - 5.4 mi / 8.7 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 31 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 378 rooms

Arriving/leaving

  • Check-in time 4:00 PM-4:00 PM
  • Check-out time is 11 AM
  • Express check-in/out

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival. Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.
Guests will receive an email from the property 2 weeks prior to arrival with online check in information.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking

  • Free onsite valet parking

  • Wheelchair-accessible parking on site

  • Onsite parking limited

Offsite

  • Free area shuttle

Payment types at the property

* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club
Food and drink
  • 5 restaurants
  • 4 bars/lounges
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Golf driving range on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
Working away
  • Business center
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 15
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishware, and utensils
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • Meals and beverages at companion properties
  • Limited gourmet or à la carte dining

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Cooking
  • Dancing
  • Language

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Golf green fees
  • Premium food items
  • Minibar
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access

Spa

Armonia Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Cordeliere - This beachfront fine-dining restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

The Bistro - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Emerald Grill - Onsite restaurant. Open daily.

Sunset Grill - This poolside bistro specializes in Mexican cuisine and serves lunch and dinner. Open daily.

Deli I and II - This delicatessen serves light fare only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Spa tub
  • Tennis on site
  • Golf driving range on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Awards and affiliations

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is listed in the 2020 Travel + Leisure 500.

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive’s small print

Also known as

  • Emerald Bay Pueblo Bonito
  • Mazatlan Emerald Bay
  • Pueblo Bonito Emerald Bay Hotel Mazatlan
  • Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
  • Pueblo Bonito Emerald Bay Resort Spa All Inclusive
  • Pueblo Bonito Emerald Bay Resort All Inclusive
  • Pueblo Bonito Emerald Bay All Inclusive Mazatlan
  • Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Mazatlan
  • Emerald Bay Resort
  • Pueblo Bonito Emerald
  • Pueblo Bonito Emerald Bay
  • Pueblo Bonito Emerald Bay Mazatlan
  • Pueblo Bonito Emerald Bay Resort
  • Pueblo Bonito Emerald Bay Resort Mazatlan
  • Pueblo Bonito Resort Emerald Bay
  • Emerald Bay Mazatlan

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 40 per person (roundtrip)

Airport shuttle service for children costs USD 40 (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

  • Does Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offer free cancellation for a full refund?
    Yes, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
    Yes, there's free self and valet parking. Parking spots may be limited.
  • Is there a pool at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
    Yes, there are 3 outdoor pools and a children's pool.
  • Are pets allowed at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
    You can check in from 4:00 PM - 4:00 PM. Check-out time is 11 AM. Express check-in and check-out and contactless check-out are available.
  • Are there restaurants at or near Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
    Yes, there are 5 onsite restaurants, featuring alfresco dining and international cuisine. Nearby restaurants include La Fonda at Villas El Rancho (2.7 mi), Cilantro's (5.5 mi), and El Fish Market (5.6 mi).
  • Is airport shuttle service offered by Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
    Yes, an airport shuttle is available. The charge is USD 40 per person roundtrip.
  • What is there to do at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive and nearby?
    Have fun with onsite activities like snorkeling and volleyball, and practice your swing on the tennis courts. Additional recreation onsite includes volleyball and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive also has 4 bars, a private beach, and a fitness center, as well as spa services and a garden.

Recent reviews

Fabulous 8.6 From 501 reviews

Very good 8.0
great hotel
The hotel was very nice, the restaurant food was great, the only part I think they need to improve is on the checking at the lobby, it takes way too long they need to look into the process to see what they can change to make it better, it takes too long for the complete process to finish.
Jorge, us3 night family trip
Fair 4.0
Horrible service
Horrible service. They offer golf carts to love you around the hotel , because of the long distances , but none are ever available. I made a reservation for make up and hair for my couple. They didn’t acknowledge it. It was at 3 they didn’t make time until 4 because all the stylists had left. Made us 2 hours late to the wedding we were attending. I do not recommend at all horrible service.
Jose Isaak, us2 night trip
Very good 8.0
Very nice place to stay. I taught by room wouldn’t have ocean view because of the palms but it did. Service is excellent, I would definitely go back! Love it!!!!!!
us4 night romance trip
Exceptional 10.0
Generally speaking, this place is a very nice, staff is also very polite..i would definitely stay there again... I paid all inclusive service and the only thing i didn't like is paying a fee for room service...but other tah that it was excellent
Francisco, us3 night romance trip
Exceptional 10.0
Good property and Place but not good enough restaurants!
us4 night family trip
Poor 2.0
The entrance is beautifull but the rooms are ugly and very old, i didnt stay there and they didnt want to refund any money
Diana mariel, us4 night family trip
Fair 4.0
outdated resort that is overpriced
the rooms are very outdated and have a mold smell. beds are horrible. wifi very bad, not ideal for any work travel. the food menu has not been changed in years. the food quality has definitely gone downhill and not worth the 90$ a day for all inclusive. the premium wrist band is a joke and not worth it. they try to sell timeshares the whole time. even calling the room in the early am to try to get you to go to an owners brunch. theyve become very desperate for money and have cut a lot of corners in service and quality of food. my stomach has still not recovered. i do not recommend if you expect quality and service.
us1 night trip with friends
Exceptional 10.0
Great place to stay. Everything was perfect. Very clean
Adriana, us3 night romance trip
Exceptional 10.0
Magnificent
Best place to stay
Oswaldo, us2 night trip
Exceptional 10.0
Great place to relax and enjoy good food and views
AC, us4 night romance trip

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive