4/10 Fair
18 December 2024
Missing nessecites&Rude night staff
There was no tub drain stopper or plug in the bathtub to stop water from going down. The accessability bathtub, was one of the reasons I chose that room as myself and my mother both have foot and ankle injury and pain severly. Also, the shampoo, conditioner and bodywash in the showrr were empty, there was also only two small hand towels stocked in room. I called down to the front desk and told the person who answered the phone about the issues such as no tub xrain stopper, NO hair and body soaps in containers. THE GUY PROCCEEDED TO TELL ME THE ONLY THING HE COULD FIX NOW WAS THE TUB DRAIN PLUG , BUT I WOULD NEED TO COME DOWN MYSELF TO DESK TO GET ONE.. also for the 3rd time i inquired prior confirmatin on spa closeure time but 3 times everytime we were there Staff closed pool area early. I cannot walk well right
Kaitlin
Kaitlin, 1-night family trip
Verified Hotels.com guest review
