Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
What's nearby
Maya Museum of Cancun - 1 min walk
Iberostar Cancun Golf Course - 7 min walk
Aquaworld - 16 min walk
El Rey Ruins - 3 min drive
Delfines Beach - 4 min drive
Getting around
Cancun Intl. Airport (CUN) - 16 min drive
Restaurants
Hotel Emporio Cancun - 4 min walk
Tun-kul - 4 min walk
El Maguey, Restaurant - 12 min walk
Market Place - 9 min walk
MakiTaco - 9 min walk
About this property
Emporio Cancun Optional All Inclusive
Emporio Cancun Optional All Inclusive is a great choice for your beach stay in Cancun, putting you near activities like scuba diving, surfing/body boarding, and parasailing. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in massages. CúA Culinary Artisans, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights include 2 poolside bars, a bar/lounge, and a 24-hour fitness center. Fellow travelers say great things about the pool and helpful staff.
All-inclusive
All-inclusive room rates at Emporio Cancun Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues
Languages
English, Spanish
At a glance
Hotel size
450 units
Arranged over 9 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children stay free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
No pets or service animals allowed
Internet
WiFi in public areas*
WiFi (speed: 25+ Mbps) in rooms*
Parking
Free onsite self parking
Wheelchair-accessible parking on site
Onsite parking limited
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–noon
3 restaurants
2 poolside bars
Bar/lounge
Swim-up bar
Coffee shop
Room service
Snack bar/deli
Traveling with children
Children stay free (see details)
Children's pool
Waterslide
Playground
Children's menu
What to do
On the beach
Pool table
Golfing nearby
Kayaking nearby
Scuba diving nearby
Working away
5 meeting rooms
Conference space (8288 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Porter/bellhop
Bicycle rentals
Beach towels
Pool loungers
Pool umbrellas
Facilities
12 buildings/towers
Built in 1983
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
24-hour fitness center
An outdoor pool
Arcade/game room
Spa services
Waterslide
Banquet hall
Accessibility
Wheelchair accessible
Elevator
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Room amenities
Be entertained
55-inch TV
Cable TV channels
Home comfort
Air conditioning
Coffee/tea maker
Iron/ironing board
Sleep well
Bed sheets provided
Freshen up
Eco-friendly toiletries
Hair dryer
Towels
Toothbrush and toothpaste (on request)
Stay connected
WiFi (surcharge) (speed of 25+ Mbps)
Phone
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Dining
CúA Culinary Artisans - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Bacoli Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Sunset Grill - Overlooking the ocean, this restaurant serves lunch only. Open select days.
Legacy Room - Onsite sports bar. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: MXN 76 per accommodation, per night
Optional extras
WiFi is available in guestrooms for MXN 0 per day (rates may vary)
WiFi is available in public areas for MXN 0 per day (rates may vary)
Buffet breakfast is offered for an extra charge of approximately MXN 495 for adults and MXN 320 for children
Late check-out can be arranged for an extra charge of MXN 1800 (subject to availability)
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 10:00 PM
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
Also known as
Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort
Frequently asked questions
Does Emporio Cancun Optional All Inclusive offer free cancellation for a full refund?
Yes, Emporio Cancun Optional All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Emporio Cancun Optional All Inclusive?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Emporio Cancun Optional All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Emporio Cancun Optional All Inclusive?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Emporio Cancun Optional All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge of MXN 1800 (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Emporio Cancun Optional All Inclusive?
No, this resort doesn't have a casino, but PlayCity Casino (19-min drive) and Royal Yak Casino and Sports Book (20-min drive) are both nearby.
What is there to do at Emporio Cancun Optional All Inclusive and nearby?
Have fun with activities like kayaking, parasailing, and scuba diving, and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the resort's other amenities, which include 2 poolside bars and a 24-hour fitness center. Emporio Cancun Optional All Inclusive also has spa services and an arcade, as well as a garden.
Are there restaurants at or near Emporio Cancun Optional All Inclusive?
Yes, there are 3 onsite restaurants, featuring international cuisine and garden views.
What's the area around Emporio Cancun Optional All Inclusive like?
Emporio Cancun Optional All Inclusive is a short 7-minute walk from Iberostar Cancun Golf Course and 16 minutes' walk from Aquaworld. Travelers love the resort's prime location.
Emporio Cancun Optional All Inclusive Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
8.0/10
Staff & service
8.2/10
Amenities
8.2/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
18 December 2024
Juan
Juan, 4-night family trip
Verified Hotels.com guest review
6/10 Good
14 December 2024
Perfect for Relaxation, Lacking in Entertainmet
I recently traveled to this hotel with friends to celebrate my birthday. The hotel itself is beautiful, particularly the beach, which was absolutely stunning. The service was great overall, with a very friendly and attentive staff who made us feel welcome.
However, there were a couple of downsides. The hotel offers only two à la carte restaurants in addition to the buffet, and both require advance reservations. Out of the two, the Italian restaurant was disappointing – the food was bland and didn’t stand out. On the other hand, the Argentinian restaurant was excellent and delivered a delicious dining experience.
The biggest letdown was the entertainment. By 9 PM, the atmosphere turned very quiet, and it almost felt like it was time to go to bed. If you’re looking for an exciting nightlife or lively entertainment, this hotel is not the right choice. It’s more suited for those who want a peaceful and relaxing vacation.
This hotel is perfect if you're looking to relax and enjoy a peaceful beach experience. The serene atmosphere and beautiful beach make it an ideal getaway for unwinding. However, I’ve been to other hotels where the entertainment was far better. While they do offer some "shows," they are quite lackluster, lasting only 1 to 2 hours and not very exciting.
If you're looking for fun or vibrant nightlife, this hotel might not be the best choice. It’s better suited for those seeking a calm and quiet retreat.
Diana
Diana, 4-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
13 December 2024
Good Stay
I would give an excellency rating for this hotel. Price is reasonable, foods are good and services are excellent.
Maoyu
Maoyu, 5-night trip
Verified Hotels.com guest review
8/10 Very good
8 December 2024
The bar staff are amazing and so are the waiters. If only reception could be as nice and helpful as them. We had a problem when checking in. They like to say no a lot not helpful or friendly what so ever!!! Every time I dealt with them the outcome was no. Apart from that the beaches are lovely and pool area is clean with plenty of beds. The only other thing is they are doing construction in the complex so be prepared for drilling all day
Charlotte
Charlotte, 6-night family trip
Verified Hotels.com guest review
10/10 Exceptional
6 December 2024
Maria
Maria, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 December 2024
neha
neha, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
1 December 2024
Good but could be better.
The hotel is sprawling and difficult to navigate immediately post check-in. Construction work is currently being undertaken and the persistent noise of drilling is extremely annoying. When booking I was not made aware of this. Some of the onsite restaurants are not as good as others onsite. The staff are friendly, helpful and will go the extra mile. I would certainly recommend this hotel and will probably return in the future.
Robert
Robert, 10-night family trip
Verified Hotels.com guest review
10/10 Exceptional
20 November 2024
Why go anywhere else, This is the perfect place
My 2nd time this year staying at this resort. It’s beautiful, clean, accommodating, reasonable in price and good food and drinks. We love staying here
Shaquanna
Shaquanna, 3-night family trip
Verified Hotels.com guest review
6/10 Good
6 November 2024
NOT MANY DINING CHOICES
FESTUS
FESTUS, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
1 November 2024
Perfect for our honeymoon.
This was our honeymoon for me and my wife. It was absolutely perfect. The view from the balcony was incredible. We both loved our room and the entire property was amazing. The waiter at one of the restaurants was awesome. Highly recommended for a romantic stay.
Richard
Richard, 4-night trip
Verified Hotels.com guest review
8/10 Very good
1 November 2024
Jorge
Jorge, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
27 September 2024
Nouri
Nouri, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 September 2024
Emilio
Emilio, 8-night family trip
Verified Hotels.com guest review
8/10 Very good
21 September 2024
It was memorable.
Victor
Victor, 6-night trip with friends
Verified Hotels.com guest review
8/10 Very good
20 September 2024
Everything about the location and comfort was excellent. Food from buffet was always cold. They should work on a way to keep food hot. The food selection was only Mexican. There was no American options.
Wanda
Wanda, 2-night family trip
Verified Hotels.com guest review
8/10 Very good
19 September 2024
The grounds were very beautiful. We were upgraded to a beach front room near the adults only pool. It ended up being very loud. The extremely sweet front desk ladies were so kind to move us to a much higher floor were we had a beautiful beachfront view and a more peaceful stay.
Danielle
Danielle, 1-night romance trip
Verified Expedia guest review
4/10 Fair
18 September 2024
Edison
Edison, 4-night trip
Verified Expedia guest review
10/10 Exceptional
17 September 2024
If youre going to book the hotel the best option would be the all inclusive package. It was worth the price as you do have access to unlimited buffets throughout the day. The staff were very accomdating and polite. Never be shy to ask where something is as they will try their best to assist. The resort is right by the ocean so at night you can find peace with the waves.
Liza
Liza, 3-night romance trip
Verified Expedia guest review
2/10 Poor
16 September 2024
Mirsada
Mirsada, 7-night trip
Verified Expedia guest review
6/10 Good
15 September 2024
Not a warm welcome
Food was great. Hotel rooms were basic and not dirty but not the cleanest. Hotel staff was friendly while at the eating areas but extremely rude and unwelcoming in the other areas of the resort. I was injured at the pool. Tiles were broken at the bottom of the pool floor and i cut my foot pretty badly. Staff was very rude about making sure i was ok and refused to give me an incident report number. I wish they were more accommodating to the people that are paying a good amount of money to be here.
Karla
Karla, 3-night trip with friends
Verified Hotels.com guest review
6/10 Good
14 September 2024
Mitchell
Mitchell, 9-night trip
Verified Expedia guest review
10/10 Exceptional
14 September 2024
Everything and everyone were very helpful.
Deisy
Deisy, 2-night trip
Verified Expedia guest review
10/10 Exceptional
13 September 2024
MAYTE
MAYTE, 2-night trip
Verified Expedia guest review
10/10 Exceptional
12 September 2024
EVA
EVA, 1-night trip
Verified Expedia guest review
6/10 Good
12 September 2024
First time staying at this property. Not first time in Cancun though. Cancun is beautiful! I will make it simple and review it pro/con. My stay was 9 days all inclusive.
Pros:
- Location. Walking distance to bus stop. Used public transportation often.
- Safe area
-Rooms were nice. AC worked well. Nice bedding/towels/bed.
-Adult Pool was good.
- Pool bartenders-Esmar I believe his name is was awesome!
CONS:
-Food. They served the same food. Every. Single. Day. soup and juice options changed occasionally. Breakfast. Lunch. Dinner. Same stuff every time. We started eating local food the last 3-4 days.
Staff- they all ask for tips constantly. They could bring you a napkin and they’d ask for a tip. Just by looking at them they probably would ask. It was very uncomfortable at times. And if you didn’t. They look at you weird. We are on vacation. The last thing I want is someone always asking for simply bringing you anything.
Activity- there is no night life at the hotel for adults. There’s a sports bar but they allow kids to run and cry in there. Even when it’s 10pm. Foosball tables are junk. Pingpong table is junk. Didn’t get to use the pool table.
No night life at all. Pools close at 10. There were more couples then there was families there. I’ve stayed at other resorts. And they always had stuff going on at night.
Pool-kids swimming in adult pool. No attention to detail there. Overall. Stay was ok. Rooms were ok. I would recommend looking at other places before here