Service was friendly overall. The problem was that one front-desk clerk neglected to inform me of reservations policies that resulted in my second party not having a room when they arrived. The clerk who handled that issue was not as friendly, arrogant, and downright nasty. My friends had to find rooms elsewhere in the middle of the night! One manager I spoke with told me they've had issues with BOTH those clerks before, so - please, correct them or let them go! The room was nice, recently refurbished, and clean. But the mattress protectors make body temperature uncomfortably high. The location is steps from the plaza, close to good food choices but a little hard to navigate and find in your GPS. Thursdays the surrounding streets go wild with students - major college town, so be aware! Cleaning staff and management were VERY nice, so, other than the bed issue, you could give it a try.