4/10 Fair
28 January 2025
Couldn't check in
Never received link to retrieve key from key box. I was not alone, there were 2 other guests having the same problem while I was there. One of them was unable to get in at all and had to seek compensation for another hotel to stay at through their booking provider. They left for another hotel. I couldnt get hold of anyone on the phone number provided. It would put me on hold for 15min then divert to voicemail every time. It took an hour and a half to finally get hold of someone and retrieve my key, and for the other guest to retrieve hers also. I was sooo close to going to the next hotel down the road and requesting a refund for this one. If you are able to get in its a fairly decent budget hotel, especially if you just need somewhere to stay for an overnight layover, but do not book through a third party. The bookings do not process properly and you will probably have issues at check in like the three of us did. This does not appear to be an isolated issue. Older reviews suggest its an ongoing issue
Aaron
Aaron, 1-night trip
Verified Hotels.com guest review
