Here is our overall experience:
1. The location is very close to the Grand Hotel Pupp. Wonderful scenery and unique shops are just a few steps away.
2. The breakfast is excellent and it is included in the room rate. There are excellent choices of hams, sausages, fruits, cheese, yogurt, juice, and coffee. They taste excellent and the restaurant staff promptly refills every item.
3. The standard room does not have a scenery view. It is like an attic. The room is very clean, but the washroom is very small. The bed is old, narrow, and short. The height of the bed is very low. The phone in the room is broken. I had to go downstairs when I needed to contact the hotel staff. At night time, the lady at the front desk does not speak English.
4. Heating was off when we arrived. I had to ask the hotel staff to turn on the heat. However, the radiator in the toilet room never turns on. The radiator in the shower room is only 1/3 on. The other 2/3 is cold. Every night past midnight, the hotel shuts off the heat for a couple of hours, then turns it back on.
5. Dining at the hotel is very expensive. The cook's culinary skill is very bad.