4/10 Fair
18 June 2024
Don’t waste your money!
‘Refundable’ deposit not refunded, emails and messages are left completely ignored. The cleaning fee is ridiculous. Only one toilet roll with only about 10 squares left, no bin bags in any bins and no body wash. Sofa bed does not turn into a bed at all and wardrobe could not be opened. There are no curtains at all in the living room and the ones in the bedroom only come half way down the window offering no privacy at all! ‘River view’ is actually just a view of a load of rubbish and building materials in the garden and the hallway to the apartment was full of building supplies. The tv would not work as the remote did not have batteries in it that worked and also no tv in the bedroom. The customer service is completely non existent
Charley
Charley, 2-night family trip
Verified Hotels.com guest review