A good (not great) stay at the Pergola.
Positives:
Comfortable bed, great shower.
Super friendly and helpful concierge.
Service at breakfast great (depending on who you get)
Beautiful setting and gardens
Cons:
Can be very lacklustre service for drinks/breakfast, with forgotten orders, or being forgotten all together.
Missing some hotel standards; can’t hang a note on door saying do not disturb, or clean my room, leading to issues with housekeeping (not their fault, they have to guess who is in)
Minimal storage; it is a beautiful house, but lacks some basics - definitely worth staying with that in mind.
Sound really travels! - again, due to the nature of the house, you hear everything. On some sites it’s marketed as adults only - when we were there we had young children very upset in halls from 10pm - midnight. Felt for them and the parents as the sound just echoed everywhere ☹️. Not sure if it is still adults only or not, but don’t head in thinking you’ll have a deep sleep.
Overall, felt like one for the influencers to snap, as opposed to a truly relaxing stay. It’s a shame, as the staff are on the whole wonderful, as is the space, but it’s not quite gelling.