Despite a national number ringing me before we arrived and checking time of arrival. I waited in reception for 20 minutes to be shown to my room. I banged my head walking up the stairs, the room was beyond basic. A sheet on the bed no duvet, sash windows that rattled and let the cold in, the shower door fell off, no soap, a used pair on men’s pants found on the window cill in the en-suite, on second day there was a leak from the ceiling dripping/pouring onto both the toilet and shower, bedside sockets fell apart in my hands and the general condition of the communal areas of the hotel was both dated , dirty and un-usable. One wall hook in the room/en-suite so I had to choose between the towel (1 provided) my coat or clothes- none of which I was prepared to put on the floor given the cleanliness was set by the used pants found!