4/10 Fair
27 November 2022
Horrible service
I was completely disappointed. I booked a room in a hotel and was "upgraded" to an apartment. That ment no service, there was no hairdryer or a water kettle. The hotel was supposed to have a pool etc. The front desk was closed so I had to check in and go for breakfast to a different hotel. The free parking apparently does not exist so I had to park (and pay) quite far away at a square and the staff in the other hotel could not do anything as they only give out the room key. If I wanted to stay in an empty apartment, I would have booked an Airbnb. Noone informed me of this change.
Alena
Alena, 2-night trip