Staff is very friendly and polite as always in PI. Food is average, but not bad. Pool is small, but OK. Need to get better lounge chairs that recline to 180 degrees flat so you can also lay on your stomach, not just on your back when sunning. Hotel was mostly empty during my stay... if you get normal rooms, there is not much privacy unless you close off all your curtains... It would be nicer if they could be open, but then everyone sees into your room. The sound from the street is fairly noisy, so light sleepers beware. More towels should be offered, and the A/C is extremely weak ( I tried two rooms, both the same). The dive shop had no knowledgeable English speaking staff available... instructors are contracted, and good. Overall, it's a decent value and a nice enough place, but they could definitely make some improvements.