Villa Herencia Hotel

Beautiful hotel. Very nice room and luxurious bed. Authentic feel with beautiful roof top open-air patio. Very convenient area in the heart of old town. The front desk attendant Miguel was very personable and knowledgeable. We would stay here again on future trips to Puerto Rico.

The very small hotel is beautiful, comfortable, and well located.

The room we stayed in downstairs was amazing. It felt so comfortable, loved the bed decor and chandelier. It was very classy and affordable. My favorite place we stayed there. Has a nice roof top hang out and so close to everything. That’s where I’ll be staying from now on.

Love this place. Perfect for romantic escape! Clean and confortable.

Really lovely hotel, one of our favorites. Nice location very close to lots of shops and restaurants, but the street itself is mostly quiet. Very nice common areas in the converted historic home, hot tub seemed new and clean. Room was pretty small, but bed was perhaps the most comfortable hotel bed I've slept in. Staff was very nice.

It’s a beautiful villa in a historical and visually aesthetic part of town. The weekends are full of cheerful visitors. The rest of the week is quiet with friendly locals. The views are wonderful. I would definitely go back.

Overall I do not complain of the staff once I was there, but this place should not be considered a hotel. This is not a place where you walk into a lobby and get greeted by a receptionist, instead just find a lock on the door and nobody to answer the phone to help you get in. I ended up calling AARP travel center and they were able to connect someone. Once in there there was no hot water, no fridge or ice, and a very hard bed. The place is beautiful, but the management sucks.

Beautiful room in a great location. Check in was a little challenging as the late check-in policy wasn't clear however this was on Expedia and not the hotel. When we arrived we were locked out for a bit while while someone tried to help us over the phone. Sadly, whoever we spoke with wasn't very helpful and kept getting really frustrated with us for not knowing our room's name (Expedia doesn't give you that info). We kept giving him our confirmation number and names but he still couldn't find us in the system to figure out which room we were in. The following day our key stopped working and we couldn't find anyone to help us get a new one. Thankfully our cell plan worked while here, but internet logins (that we found in the general area, there wasn't any info in our rooms) didn't work so might be problematic for travelers who are on an international plan and reliant on wifi. Those weird hiccups aside it was a really nice spot with lots of character in a charming neighborhood.

The property was incredible when it comes to location and character! The room was beautifully decorated and clean. I loved the charm of the upstairs terrace and inner courtyard. Important note that there is no street parking allowed by non-residents, so you will need to park elsewhere and walk. We chose La Puntilla parking and it was convenient enough. Also important, there is no coffee on site, so you will need to find a nearby restaurant in the morning. Our only challenges were check in and communication with the management team. Upon arrival the door was locked and no one would answer the phone number on the door. We finally called their sister hotel and they provided a code to get inside. There were two envelopes available with a key to check ourselves in, but there was no name listed on either. Apparently we chose wrong as the first room already had people in it. So, we went back and got the second envelope/key and made it into our room. I also attempted to contact the hotel a few different times on Facebook Messenger, and while they did respond, the timing was very slow. This is all likely just a hiccup due to Covid, but they were slight annoyances that could have been avoided. I would very highly recommend this boutique hotel to anyone traveling to Old San Juan!! We would be thrilled to stay here again in the future!