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Austral Suites

3.5 star property
Apartment with outdoor pool, near Sernatur
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Austral Suites

View from room
View from property
Full-sized fridge, microwave, oven, stovetop
Outdoor pool
32-inch flat-screen TV with cable channels, TV, pay films

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pet-friendly
  • Gym
  • Pool
  • Parking available
  • 24/7 front desk
  • Refrigerator

Main amenities (12)

  • 22 apartments
  • Daily housekeeping
  • Outdoor pool
  • Rooftop terrace
  • Fitness center
  • Self parking
  • 24-hour front desk
  • Air conditioning
  • Self-serve laundry
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Children stay free
  • Cribs/infant beds (surcharge)
  • Cookware, dishware, and utensils
  • Premium TV channels
  • Furnished balcony
  • Daily housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Apartment, 2 Bedrooms

Premium bedding, in-room safe, individually decorated

Apartment, 2 Bedrooms

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
  • 49 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Apartment, 1 Bedroom

Premium bedding, in-room safe, individually decorated

Apartment, 1 Bedroom

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
  • 35 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Studio

Premium bedding, in-room safe, individually decorated

Studio

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
Full-sized refrigerator/freezer
Flat-screen TV
  • 25 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Superior Apartment, 1 Bedroom

32-inch flat-screen TV with cable channels, TV, pay films

Superior Apartment, 1 Bedroom

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
  • 35 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Francisco Antonio Encina 1781, Providencia, Santiago, Region Metropolitana, 7500040

What's nearby

  • Costanera Center - 18 min walk
  • Santiago Metropolitan Park - 20 min walk
  • Plaza de Armas - 4 min drive
  • Medical Center Hospital Worker - 4 min drive
  • San Cristobal Hill - 11 min drive

Getting around

  • Santiago Intl. Airport (SCL) - 25 min drive
  • Matta Station - 7 min drive
  • Hospitales Station - 7 min drive
  • Parque Almagro Station - 7 min drive
  • Pedro de Valdivia Station - 4 min walk
  • Manuel Montt Station - 8 min walk
  • Los Leones Station - 10 min walk

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Le café de la vie - ‬3 min walk
  • ‪El Refugio - ‬4 min walk
  • ‪Tavelli - ‬1 min walk
  • ‪Sangucados - ‬2 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Austral Suites

Austral Suites features a rooftop terrace and puts you just a 5-minute drive from Costanera Center. For a workout, you can visit the fitness center or go for a morning swim at the outdoor pool. Bonuses like refrigerators and microwaves are offered in all apartments, along with furnished balconies and flat-screen TVs. Public transportation is just a short walk: Pedro de Valdivia Station is 4 minutes and Manuel Montt Station is 8 minutes.

Languages

English, French, Spanish

At a glance

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: anytime
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 7 days before arrival with check-in instructions and an access code; your host will greet you
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets stay free
  • Service animals welcome

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Free WiFi

Parking and transportation

  • Secured self parking on site (USD 10 per night; includes in/out privileges)
  • Limited onsite parking

Family friendly

  • Cribs (infant beds): USD 15 per night
  • Children stay free (see details)

Food and drink

  • Refrigerator (full size)
  • Stovetop
  • Microwave
  • Oven
  • Toaster
  • Cookware/dishes/utensils

Bedrooms

  • Premium bedding
  • Bed sheets provided

Bathrooms

  • Shower/tub combination
  • Rainfall showerhead
  • Soap
  • Hair dryer
  • Shampoo
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable service
  • Pay movies

Outdoor areas

  • Furnished balcony
  • Rooftop terrace

Laundry

  • Laundry service
  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Pets stay free

Suitability/Accessibility

  • Elevator
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • 24-hour front desk
  • Free local calls

Location highlights

  • Near a metro station
  • In the business district
  • In the entertainment district

Things to do

  • Fitness center

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 22 rooms
  • 1 building
  • Built in 2008
  • Individually decorated
  • Individually furnished

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

Optional extras

  • Early check-in can be arranged for an extra charge of USD 30 (subject to availability)
  • Late check-out can be arranged for an extra charge of USD 30 (subject to availability)

Children & extra beds

  • Cribs/infant beds are available for USD 15 per night

Parking

  • Covered self parking costs USD 10 per night with in/out privileges

Policies

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards. Cash is not accepted.

Also known as

Austral Suites
Austral Suites Apartment
Austral Suites Apartment Santiago
Austral Suites Santiago
Austral Suites Santiago
Austral Suites Apartment
Austral Suites Apartment Santiago

Frequently asked questions

Does Austral Suites offer free cancellation for a full refund?
Yes, Austral Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Austral Suites?
Yes, there's an outdoor pool.
Are pets allowed at Austral Suites?
Yes, pets stay free.
Is parking offered on site at Austral Suites?
Yes. Self parking costs USD 10 per night. Parking spots may be limited.
What are the check-in and check-out times at Austral Suites?
Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge of USD 30 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 30 (subject to availability). Express check-in and check-out are available.
What is there to do at Austral Suites and nearby?
Austral Suites has an outdoor pool and a fitness center.
Does Austral Suites have any outdoor private spaces?
Yes, each apartment features a furnished balcony.
What's the area around Austral Suites like?
Austral Suites is a short 4-minute walk from Pedro de Valdivia Station and 18 minutes' walk from Costanera Center.

Austral Suites Reviews

Reviews

8.2

Very good

8.2/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Exceptional

Jessica, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Jacqueline, 7-night trip
Verified Hotels.com guest review

6/10 Good

Location was good and safe. Very near metro. Unfortunately my 9th floor room faced west so I had the sun beating in almost all day... unless I shut all the drapes which was depressing. It is an unmarked building so good luck finding it. No little extras like bath soap and shampoo or a bottle of water. TV is in bedroom area not living room area. Wifi is good. No one speaks English do you better know Spanish. I paid in advance but I got a bill under my door to pay again. What a frustrating nightmare trying to explain I already paid. I think they were saying they never heard of Orbitz. It was eventually figured out--no, I didn't pay again. They don't respond to emails either. Not worth all the headaches if you are on vacation. I can deal with no bath soap but I cannot deal with terrible communication.
4-night trip
Verified Orbitz guest review

10/10 Exceptional

The location is very quiet. But just a few meters out is Providencia, a busy avenue with lots of shopping and restaurants. Subway station is close by.
Axle, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Superb Location, everything we needed!
Situated in the heart of Providencia, Satiago our four day stay at the Austral Suites was a perfect way to finish our vacation. The shower was excellent with lots of hot water, and the bathroom clean, (important after a hiking holiday), the kitchen had everything we needed and the view from the 18th floor a delight. While we understood the apartment would not be serviced we were still offered clean towels each afternoon and the toilet paper was replenished. There were tea and coffee sachets to get us started on the first day. Everything we wanted was within walking distance, and the area felt safe with lots of wonderful eating choices. While we did not share a language, we found the staff, through google translator, to be extremely helpful and friendly. There are laundry facilities and a swimming pool - both of which we utilised. We are thrilled with our choice. Highly recommend.
Marie, 4-night trip
Verified Expedia guest review

8/10 Very good

Clean, well equipped, quiet, with amazing views
This is a very nice apartment which compares very positevely with other apartments in the area. It is well equiped and well maintained. It is located in a very central location but at the same time in a quiet spot with amazing views from the 21st floor
Juan J, 4-night business trip
Verified Hotels.com guest review

6/10 Good

Great location but some let-downs.
The hotel location is very convenient. 5 minute walk to metro station. Easy check in. Daily rubbish pick up. The kitchen had all the amenities. The apartment overall is comfortable and promising but I found some let-downs. The lighting was very poor in the living room, bathroom and bedroom. The curtains had holes. The towels look very old and with a funny smell, not sure whether from detergent or a cleaning product. There was also a smell in the bathroom (like sewage)
Verified Hotels.com guest review

8/10 Very good

Great location, nice size rooms
I was traveling with my boyfriend and 4 other members of his family. We had 3 rooms and we only stayed at Austral Suites for one night. It was hard to find the building itself because I thought it was a hotel and was confused when I didn't see any signage. Turns out they were condos and we had to enter just a regular building (it would be helpful in the future to be provided with a picture of what the front looks like, so you know what you're looking). There's absolutely no option for early check-in because the people at the desk don't even get the paperwork until 3pm. But the front desk was kind enough to keep our bags while we ventured out. The room itself was very spacious - it had a kitchen area, living room and a bedroom and bath. The location was perfect (and that's why we booked this). We had family who lived in the area and they recommended we stay at this location because it's walking distance to the park (where the cable cars are) and several restaurants.
Verified Hotels.com guest review

10/10 Exceptional

Great hotel in nice area.
Lovely room, awesome rooftop deck with pool. Views are excellent. Good area. Highly recommended.
Verified Expedia guest review

10/10 Exceptional

Stylish, comfortable hotel.
This was a very stylish apartment hotel with a kitchen, small living room, and small bedroom. The walls are covered in a nice bamboo veneer, one wall is entirely made of glass windows that open onto a nice little balcony that faces an interesting building. The building is also very clean and is in a great neighborhood in Providencia, near cafes, bars, restaurants, and about a block from the nearest subway station. I would stay here again.
Verified Hotels.com guest review

6/10 Good

Great room and BAD, CONFUSING service
Excellent room in a great neighborhood. But it's not a hotel. It's an apart-hotel without anyone from Austral Suites in the reception. That means you don't get any service, let alone information about check-out, payment, etc. We arrived at 1pm and they said that not until 3pm would the room be available. We HATED the fact that Austral Suites is nowhere in the door, in the sign, and that the doorman for the building cannot answer anything related to Austral Suites.
Verified Hotels.com guest review

10/10 Exceptional

Greg
The staff didn't speak much English, but the overall stay was amazing. The hotel is in a great area not far from the Bellavista area. I would stay here again.
Verified Hotels.com guest review

6/10 Good

Verified Hotels.com guest review

10/10 Exceptional

Wonderful location
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

10/10 Exceptional

Great once you're in!
Austral Suites are great - well furnished and appointed, well serviced and with good Internet access. I would thoroughly recommend them - my wife and I had a studio which well-suited our four night stay. The situation is good, with easy and quick access to the metro and supermarkets within a 10 minute walk. It's a business area, so is full of life during the day, but much quieter at night. We ate in the apartment each night as supplies were available close by. Expedia need to put a warning on their website to say that there is no signage for Austral Apartments on the building (it seems AS aren't allowed to do this) and if arriving either after 17:30 or on a week-end or holiday, note that an envelope will be left with the reception staff, but only Spanish spoken. Our driver from the airport had never heard of AS, but found the address on his satnav. He was also concerned not to leave us until he was sure we were in the right place. AS's management could improve matters by putting apartment instructions in English as well as the comprehensive Spanish version and ensure that the information is up-to-date. The location of the office was shown as in 1403, but had actually moved to 908. The layout of the building makes it difficult to find the rooms as it's divided into two separate parts, each using different lifts. Once you're over these hurdles, AS are to be thoroughly recommended. Pilar, in the office doesn't speak English, but took the trouble to phone a colleague.
Verified Expedia guest review

10/10 Exceptional

A luxurious home away from home
Location is amazing, very central, in a very convenient and sophisticated neighborhood. Could not be more pleased! From here you can get to ANYWHERE very conveniently, and everything you may need for your stay is within easy walking distance-- restaurants, groceries, pharmacies, small stores. The apartment itself is very well furnished, total comfort, great views. Instead of a vacation residence, I could have moved in and stayed for months or more. The rooftop pool area is a great way to relax. As some other reviews stated, Pilar who is the manager is a wonderful lady and very helpful. She does not speak English but sometimes she does have a person with her who does, but do not rely on that. Have a working knowledge of some Spanish or at least a translator available on your smartphone. We had no difficulty whatsoever and I speak only few words in Spanish. We will be back, this is our place to stay when in Santiago!
Verified Hotels.com guest review

10/10 Exceptional

Good for the value
It was excellent, good location ,clean and comfortable . (I don't speak Spanish and I got by ok)
Verified Hotels.com guest review

2/10 Poor

They dont respect the reservation made by Expedia
I arrived at midnight and tell the recepcionist about my reservation made through Expedia and he told me that they had a reservation, after he calls the owner and she told me they dont have rooms available and they don´t charge before arrivals but anyway they did not respect the reservation. And I had to look after an 8 hours fligth for another hotel at midnight. No help and concern about it. Terrible. Expedia should not have this hotel in his portfolio.
Verified Expedia guest review

10/10 Exceptional

Lovely place, this is a condo so it feels like your staying at home. Price was good and surrounded by restaurant, shopping, bank and convenience stores.
Verified Hotels.com guest review

10/10 Exceptional

PERFECT location, very nice rooms and staff
We checked in and everything was perfect. We were very close to subway stop and many restaurants and bars in Providencia. Great shopping and local markets are nearby.
Verified Expedia guest review

10/10 Exceptional

Verified Hotels.com guest review

10/10 Exceptional

Beautiful Serviced Studio
Fantastic location in trendy Providencia part of town. We walked everywhere from here. Only used the metro to get to some vineyards on the outskirts of Santiago. Room serviced every day. Staff very friendly although dont speak English. However you are in their country so get over it. Free WIFI everywhere so download a translator app and get on with it. Cant rate them highly enough...
Verified Expedia guest review

10/10 Exceptional

Superb & excellent
This was our 3rd time in Santiago. The apart hotel is in convenience & safe location and the room is so nice, large and comfortable with all amenities. The best thing there is the owner of the place treated us as her own family. She is very nice and assisted in how to get around and saving money and let us use the room for shower after we have checked out since our flight was late night flight without any charge. We will definitely go back to stay there again. Highly recommend if you want the best stay in a great location in Santiago.
Verified Hotels.com guest review

10/10 Exceptional

Excelent option in Santiago
Excelent option, near to every where, clean, excelent view.
Verified Expedia guest review