The staff were friendly but took some warming up. The initial check-in would be helped by providing basic info, like breakfast times and maybe a map and tips about getting into town, since the hotel is located away from the center. That said, once you asked them for things they were willing to help. Wifi and internet was slow from the rooms, which was sometimes helped by the staff resetting the router, although it'd be nice if they'd invest some money in a stronger connection, since they've clearly invested plenty into the rooms and the hotel gardens. Those are superb, clean, nice, and just very pleasant to be in, especially if you're a weary traveller looking for the respite of a lush green quiet oasis.