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Uvalde hotel with outdoor pool and restaurant
Reservations were no good, hotel was booked full. Please refund my card. Hotels.com is…
Mar 18, 2021
Was not told at check in that there was no water. Our heater in the room did not work…
Feb 15, 2021
Remember, collect 10 stamps, get 1 reward* night
Late check-out can be arranged for an extra charge of USD 99.00 (subject to availability)
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Only registered guests are allowed in the guestrooms.
Parking height restrictions apply.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.
Contactless check-in and contactless check-out are available.
Individually-wrapped food options are available for breakfast.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards, and cash.
Cash deposit: USD 25.00 per night
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
Paz, 1 night trip, Mar 20, 2021
Verified Hotels.com guest review
I had to wait for a bit while trying to check in, but the overall stay was fabulous. One of the cleanest Hampton Inns we have stayed in. Covid precautions were present and appreciated. We will stay again while visiting family.
Cheryl, 1 night family trip, Jan 16, 2021
Verified Hotels.com guest review
The room was great. I did have to wait over 40 minutes at the front desk to check in cause there was no one around to great me. I wish they had a bell to press so they would know someone was at the front desk.
Christopher, 1 night family trip, Dec 30, 2020
Verified Hotels.com guest review
Not clean
Rory, 4 night business trip, Dec 12, 2020
Verified Hotels.com guest review
Quiet hotel. Seems clean and safe.
3 night business trip, Dec 1, 2020
Verified Hotels.com guest review
Hampton Inn did not provide daily room cleaning or linen changing because of "Covid." This property is located in a county where the mask mandate had been lifted and if a room can be safely cleaned one day and can be safely cleaned everyday. This is just a money saving ploy and the company is not being wholly truthful.
George, 2 night trip, Nov 6, 2020
Verified Expedia guest review
I checked in late 9:30 pm. I though the front desk clerk was not trained very well. I was given room keys but wasn’t told the room number or the location and the clerk acted like it was an imposition when I asked her what the room number was and location. I was not pleased with a sack for breakfast(a muffin,fruit cup,water and granola bar). Then gone all day and come back to a room with no maid service bed unmade no fresh towels no coffee refills no soap or shampoo and told maid service was ever 3 days.
2 night family trip, Oct 23, 2020
Verified Expedia guest review
I may understand if the hotel has no or less staff or trying to save money due to the present pandemic. It’s ok if our room was not cleaned after our first night there ( stayed there for 2 nights). We have not seen any hotel staff except for these 2 ladies that were both very unprofessional. They are not service oriented. Me and my husband belong to a service oriented business, we expect them to be friendly and know how to greet people. But neither of them were. Every time we enter the hotel or go down the hotel lobby, they are not seating in the front desk but were seating at the dining hall watching TV. For the 2 mornings my husband went down to get “packed”’breakfast, she was in a couch, legs up, watching tv, and didn’t even bother to ask my husband if he needed something. My husband had to initiate the greeting. And to make matter worst, there’s a note on the hotel entrance that a mask is a requirement, but the hotel receptionists were not wearing any every time we see them. We selected this hotel because we had an excellent experience from the previous Hampton hotel in Laramie, Wyoming and S.F California. We are not expecting that kind of service though, knowing that Uvalde is just a small town compared to the above mentioned cities, but at least they should have equal “people oriented” service.
mary, 2 night family trip, Oct 16, 2020
Verified Hotels.com guest review
It was a pleasant stay with no issues experienced.
Hector, 1 night family trip, Oct 1, 2020
Verified Expedia guest review
I waited about 10 minutes for a clerk to show up at the front desk. Once she finally arrived she was efficient and friendly. In the morning, there was a brown bag breakfast with a pre-packaged muffin and pre-packaged fruit cocktail and a bottle of water. It was fine for a road warrior looking for a place to bed down during the COVID-19 pandemic, but not a garden spot.
Mark, 1 night business trip, Sep 30, 2020
Verified Hotels.com guest review