For a ladies trip for 4 going to a walkable concert, this was a nice stay. The building is impressive. The complimentary dinner-snacks and breakfast was a welcome surprise.
The three negatives were that the sofa bed needed to be utilized and its mattress was thin with springs protruding. I actually got bruises from this. And there were no sheets provided for it, just one thin blanket.
We struggled to find a luggage rack, and struggled to get our luggage on a luggage rack with no assistance, with no door attendants, and some of the doors were locked.
The valet service was pricey but good to have, even though the add showed that parking was provided on the premises. Upon leaving and calling the valet, our car was out front, but it was locked and we did not have our keys. When we tried to get back into the hotel to find the valet attendant, we were locked out of the hotel! So there we were checked out with no hotel key, and our car with no way to use it. A phone call had to be made to the valet in order for us to retrieve our keys for our car, while locked out of the hotel and standing in the rain, AND paying for the valet service plus tip.