The reservation with Hotels.com fast/easy my only request was bottom floor due disability for me and wife as well. Arrived at hotel, got to desk no one was there. A note on paper to dial 0. A tall slender lady appears from back. No greetings, all business. Gabe her my name and ID she looked it up, place sheet of paper, instructs to give color,make n model of vehicle. After all was signed and she gives me key I saw room number and advised her that when I made my reservation I requested a bottom floor. No looking at computer or anything, she tells me she did have any bottom floors and left. When got to room, I went to restroom used toilet but could not flush. I have some knowledge in plumbing, lifted toilet lid, screwed the lever back on and flushed. Service should have noticed when cleaning bathroom or hopefully when cleaning toilet that it did not flush, finally only 1/2 roll toilet paper, and only 1 face cloth. Breakfast good but not enough coffee and people kept asking for it.