4/10 Fair
21 October 2024
Other than the terrible mattress, it was perfect!
The service was outstanding and incredibly attentive and clean. I want to focus my review exclusively on the comfort of it, especially for other travelers since it's not easy to get to Venice. The hotel seems to be distributed throughout multiple buildings/area within a courtyard (Campo/Piazza). So when you arrive, you have to first find the lobby but that's not where your guestroom might be (as it was our case). Of course (like many places in Italy), our building didn't have an elevator, so consider all the steps to climb when booking. The guestroom was lovely and fit all of our needs, but the mattress was terrible. Even though it was clean and seemed somewhat new, it was hard as a rock and felt like I was on a plastic box instead of a comfortable mattress. I did bring it up to the staff the next day but they couldn't replace it. Please keep it in mind because our backs were destroyed. I usually prefer a firm mattress but this was the hardest ever, and all beds in the room were the same (my mother also complained about her back being hurt the next morning). We booked Venice as the last destination on our Italy trip so perhaps in the future, we'll spend the extra Euro for comfort.
Alvaro
Alvaro, 4-night family trip
Verified Hotels.com guest review
