6/10 Good
28 October 2024
Extra charges
I was charged an extra $20.00 for arriving at 1pm. We just needed to leave our things and medication so it would sit in our car in the heat. The room was available, but charged an additional $20.00 without a receipt. Then the small room fridge had a broken piece laying inside the fridge that supposed to hold cans. We did not have can but a 1Liter of Sprite that we placed in fridge. I was called with numerous call and voice messages and finally returned call that the housekeeper found broken part in fridge. I kindly explained that piece was laying inside the fridge when we opened it. Report of the piece that was found laying inside the fridge would be reported to the supervisor. Call was ended.
Yvonne
Yvonne, 1-night trip
Verified Hotels.com guest review