Kansas City International Airport (MCI) - 69 min drive
Restaurants
Not Lost Brewing - 4 min drive
McDonald's - 4 min walk
Casey's General Store - 6 min drive
Casey's General Store - 5 min drive
Sonic Drive-In - 2 min drive
About this property
SureStay Hotel by Best Western Ottawa
Enjoy your visit to Ottawa with a stay at SureStay Hotel by Best Western Ottawa. Guests can take a dip in the indoor pool, and free perks include WiFi, self parking, and continental breakfast daily between 6:00 AM and 9:30 AM. Fellow travelers like the helpful staff and overall property condition.
Languages
English
At a glance
Hotel size
52 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Express check-out available
Early check-in subject to availability
Minimum check-in age – 21
Check-out time is 11 AM
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Pets
Pets allowed (2 total, up to 36 kg per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
Parking
Free on-site self-parking
Wheelchair-accessible parking and van parking on site
Other information
Smoke-free property
Property amenities
Food and drink
Free continental breakfast each morning 6:00 AM–9:30 AM
Traveling with children
Children stay free (see details)
Working away
Business center
Services
24-hour front desk
Facilities
Safe-deposit box at front desk
An indoor pool
Accessibility
Wheelchair-accessible path of travel
Wheelchair-accessible parking
4 on-site accessible parking spaces
Wheelchair-accessible van parking
Wheelchair-accessible pool
Upper floors accessible by stairs only
Stair-free path to entrance
Room amenities
Be entertained
32-inch flat-screen TV
Premium satellite channels
Home comfort
Air conditioning
Coffee/tea maker
Iron/ironing board
Sleep well
Crib/infant bed (surcharge)
Rollaway/extra bed (surcharge)
Bed sheets provided
Freshen up
Private bathroom
Shower/tub combination
Free toiletries
Hair dryer
Towels
Stay connected
Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
Free local calls
Food and drink
Refrigerator
Microwave
More
Weekly housekeeping
In-room safe
Connecting/adjoining rooms available
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
Cleaning fee: USD 1 per accommodation, per stay
Optional extras
Early check-in can be arranged for an extra charge of USD 25.00 (subject to availability)
Late check-out can be arranged for an extra charge of USD 25.00 (subject to availability)
There is an administrative fee of USD 1.00 per night
Children & extra beds
Cribs/infant beds are available for USD 5.0 per night
Rollaway beds are available for USD 12.0 per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 25.00 per pet, per day
Pool, spa, & gym (if applicable)
Pool access available from 10:00 AM to 10:00 PM
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Also known as
Best Western Ottawa
SureStay Ottawa
Ottawa Best Western
SureStay Best Western
SureStay Hotel Ottawa Best Western
SureStay Ottawa Best Western
SureStay Hotel Best Western Ottawa
SureStay Best Western Ottawa
SureStay Hotel Ottawa by Best Western
SureStay Hotel Ottawa
Best Western Ottawa Inn
Surestay By Best Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel
SureStay Hotel by Best Western Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel Ottawa
Frequently asked questions
Is there a pool at SureStay Hotel by Best Western Ottawa?
Yes, there's an indoor pool. Guests have pool access from 10:00 AM to 10:00 PM.
Are pets allowed at SureStay Hotel by Best Western Ottawa?
Yes, pets are welcome, with a limit of 2 total and maximum weight of 80 lbs per pet. There's a charge of USD 25.00 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at SureStay Hotel by Best Western Ottawa?
Yes, there's free self parking.
What are the check-in and check-out times at SureStay Hotel by Best Western Ottawa?
Check-in start time: 3:00 PM; Check-in end time: 2:00 AM. There's a charge of USD 25.00 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of USD 25.00 (subject to availability). Express check-out is available.
What is there to do at SureStay Hotel by Best Western Ottawa and nearby?
SureStay Hotel by Best Western Ottawa has an indoor pool.
SureStay Hotel by Best Western Ottawa Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.0/10
Cleanliness
8.6/10
Staff & service
7.4/10
Amenities
7.4/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
8/10 Very good
16 December 2024
JODELL
JODELL, 1-night trip
Verified Hotels.com guest review
8/10 Very good
15 December 2024
Nice stay
The bed is super comfy. Run was clean. Bathroom super small, but really all you need.
Verified traveller
3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
9 December 2024
Clean room, friendly staff
Jt
Jt, 5-night trip with friends
Verified Hotels.com guest review
2/10 Poor
4 November 2024
The lock on the door didn’t work. We had to have the front desk person finally come back and let us in The room was old and run down. We got charged twice. Once with hotels.com and once on site
Melissa
Melissa, 1-night family trip
Verified Hotels.com guest review
2/10 Poor
3 November 2024
Disgusting
The hotel outside view was the best of the whole stay. We literally walked into an unclean disaster of a room/hotel and immediately we checked out but still had to pay. Unless your use to dirty, felt and possibly bugs stay clear of this HOEtel
Verified traveller
2-night business trip
Verified Hotels.com guest review
8/10 Very good
2 October 2024
I especially appreciated the breakfast options of English Breakfast tea (teabags and hot water available all days of my stay), yogurt and fresh fruit (oranges and bananas during my stay).
Cynthia
Cynthia, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
29 September 2024
Margaret
Margaret, 2-night trip with friends
Verified Hotels.com guest review
6/10 Good
16 September 2024
Shower was horrible.
Daniel
Daniel, 1-night family trip
Verified Expedia guest review
4/10 Fair
15 September 2024
There were 2 live bugs that I killed.
Larry
Larry, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
14 September 2024
Sidney
Sidney, 1-night trip
Verified Hotels.com guest review
8/10 Very good
11 September 2024
Nice place
Matthew
Matthew, 1-night romance trip
Verified Expedia guest review
4/10 Fair
1 September 2024
Juana
Juana, 1-night trip
Verified Expedia guest review
10/10 Exceptional
27 August 2024
All good. Clean and convenient.
Bee
Bee, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
24 August 2024
Jon
Jon, 1-night trip
Verified Expedia guest review
10/10 Exceptional
20 August 2024
Easy to get to and parking right in front of the room. Nice breakfast items. Clean room.
Bee
Bee, 1-night family trip
Verified Expedia guest review
8/10 Very good
14 August 2024
Location was good a lot of eating places near by. Noisy refrigerator.
Darrel
Darrel, 1-night trip
Verified Expedia guest review
10/10 Exceptional
12 August 2024
Jenesis Lilith
Jenesis Lilith, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 August 2024
Jenesis Lilith
Jenesis Lilith, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 August 2024
Jenesis Lilith
Jenesis Lilith, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 August 2024
Nathan
Nathan, 5-night trip
Verified Hotels.com guest review
2/10 Poor
7 August 2024
Heather
Heather, 1-night trip
Verified Expedia guest review
6/10 Good
5 August 2024
Didn’t like the fact that Travelocity made a reservation when they said there was a problem. No more using travelicity
Donna
Donna, 1-night trip
Verified Travelocity guest review
4/10 Fair
4 August 2024
I liked the waffle maker, room was nice except there appeared to be what looked like dried blood/boogers on the toilet paper holder. Toilet wouldn't flush very well and we were told pool was open in morning and it wasn't. Host didn't seem very friendly.