Kilometro 4.5, Ruta 9N, Puerto Bories, Natales, Magallanes, 6160000
What's nearby
Costanera - 5 min drive - 4.4 km
Mirador Cerro Dorotea - 5 min drive - 4.8 km
Puerto Natales Casino - 6 min drive - 5.1 km
Plaza de Armas - 6 min drive - 5.5 km
History Museum - 6 min drive - 5.4 km
Getting around
Puerto Natales (PNT-Teniente J. Gallardo) - 6 min drive
Airport shuttle (surcharge)
Area shuttle (surcharge)
Restaurants
Pizzeria Mesita Grande - 6 min drive
Asador Patagónico - 6 min drive
La Disquería Natales - 6 min drive
Pizzeria Napoli - 6 min drive
Cafe Kau - 5 min drive
About this property
Hotel HD Natales
Hotel HD Natales is just 3.2 mi (5.1 km) from the airport and offers a shuttle. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Other features include a terrace and a garden.
Languages
English, Spanish
At a glance
Hotel size
41 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 10 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No onsite parking
Transfers
Airport shuttle*
Offsite
Area shuttle within 4.5 km*
Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
Bar/lounge
Barbecue grills
Traveling with children
Children stay free (see details)
Playground
What to do
Hiking/biking trails
Ecotours nearby
Working away
Meeting room
Conference space (108 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Laundry facilities
Free newspapers in lobby
Luggage storage
Multilingual staff
Bicycle rentals
Facilities
1 building/tower
Safe-deposit box at front desk
Garden
Terrace
Library
Television in common areas
Traditional architecture
Accessibility
Wheelchair-accessible registration desk
Room amenities
Home comfort
Heating (climate-controlled)
Sleep well
Blackout drapes/curtains
Bed sheets provided
Freshen up
Private bathroom
Shower/tub combination
Free toiletries
Hair dryer
Towels
Stay connected
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).
Optional extras
Airport shuttle service is offered for an extra charge
Area shuttle service is offered for an extra charge
Policies
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Also known as
Hotel Cisne Cuello Negro Puerto Natales
Hotel Cisne Cuello Negro
Cisne Cuello Negro Puerto Natales
Cisne Cuello Negro
Hotel HD Natales Puerto Natales
HD Natales Puerto Natales
HD Natales
Hotel Cisne de Cuello Negro
Hotel HD Natales Hotel
Hotel HD Natales Natales
Hotel HD Natales Hotel Natales
Frequently asked questions
Does Hotel HD Natales offer free cancellation for a full refund?
Yes, Hotel HD Natales does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel HD Natales?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel HD Natales?
Sorry, there's no onsite parking at Hotel HD Natales.
Is airport shuttle service offered by Hotel HD Natales?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel HD Natales?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.
Is there an onsite casino at Hotel HD Natales?
No, this hotel doesn't have a casino, but Puerto Natales Casino (6-min drive) is nearby.
What is there to do at Hotel HD Natales and nearby?
Have fun during the warmer months with activities such as hiking. Additional recreation nearby includes ecotours. Hotel HD Natales also has a garden.
Are there restaurants at or near Hotel HD Natales?
Yes, there's an onsite restaurant.
What's the area around Hotel HD Natales like?
Hotel HD Natales is a short 6-minute drive from Puerto Natales (PNT-Teniente J. Gallardo) and 14 minutes' walk from Última Esperanza Fjord.
Hotel HD Natales Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
9.0/10
Staff & service
6.6/10
Amenities
7.2/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
10/10 Exceptional
2 April 2024
The staff at the hotel were very friendly and helpful. Water service was interrupted one of the nights which was a great inconvenience after a long day to not be able to shower or even flush the toilet. The hotel is far from downtown and since is technically a different town taxis charge extra to/from this location. The view from the hotel
Is beautiful but it isn’t a nice area to walk around.
Barbara
Barbara, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
13 March 2024
Cleanliness and staff were friendly and helpful.
Shannon
Shannon, 2-night trip
Verified Expedia guest review
10/10 Exceptional
20 February 2024
Great place!
Beautiful location and really friendly and helpful staff. Would definitely recommend for any stay!
Daryl
Daryl, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 January 2024
Quaint hotel with wonderful staff
The staff at this hotel was exceptional. Very kind. Very helpful. It’s an older hotel that could use some improvements. The beds were comfortable. We ate breakfast buffet and dinner. Both were good. Beautiful location. View of the Magellan channel. 5 minutes from airport. 20 minutes from town.
Bonnie
Bonnie, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 November 2019
Great hotel. As advertised. Could use a gym.
Verified traveller
7-night business trip
Verified Hotels.com guest review
10/10 Exceptional
1 March 2019
Beautiful setting with room having gorgeous view of the lake. Boutique type hotel with testaurant. While a couple of miles from town, location is quiet, setene and peaceful. Do not rxpect luxury but instead homy feeling and superb service. True story: when checking out, one of our suitcases was brought down by staff member. My husband proceeded to load the rest of our suitcases on our private transportation to Punta Arenas. However, at the airport, I noticed that this particular suitcase was missing and had not been put into the van. The trip from Puerto Natales to Punta Arenas was 2 1/2 hours, so there was no way of turning back. We anxiously called the hotel to explain. They were on it and told us that they had sent someone with our suitcase to the bus station thinking that we were taking the bus to the.airport. When I explained that we were already at the airport, they tried to assure me that they would bring the suitcase to us and if we had already left, the same person would deliver it to us at our hotel in Santiago. I was still anxious because they indicated that the gentleman bringing the suitcase would be getting to the airport at exactly the same time as our departure tome. As it turned out the gentleman texted me as I was boarding so I went to the end of the line. He hurried and got through other obstacles to get the me the suitcase. No money was accepted for all their efforts. We can never thank them enough for everything they did reflecting great customer service
Verified traveller
4-night trip with friends
Verified Orbitz guest review
6/10 Good
26 February 2019
The staff is very kind
Dinner was ok
It is far from downtown
Raquel
Raquel, 1-night trip
Verified Expedia guest review
6/10 Good
24 February 2019
The kindnes of all fue staff!
Although the location is not the best, it is easy to take a cab downtown
It is very interesting to visit the hotel and museum located walking distance
Raquel
Raquel, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
21 February 2019
This was a great experience, above all the most and more outstanding was the people working in the Hotel. They were excellent, caring and they treat me like a family.
I was greatly impressed by the food service as well, great breakfast and when I arrived late from my tours they were always willing to serve me a hot meal even after hours as there are not many options to eat out in that area.
They help me in giving me directions how to get around as I never been there before.
I travel alone and all the help the gave me it was great to make my trip more enjoyable and less stressful.
Thanks for everything !!
Julio
Julio, 4-night trip
Verified Expedia guest review
6/10 Good
30 December 2018
Nice food and service. Old musty rooms
Verified traveller
2-night family trip
Verified Hotels.com guest review
8/10 Very good
30 November 2018
We were given an upgraded corner room at check in. We had to leave after a few hours due to Aerolenias Argentinas strike so we did not stay over night. The hotel seemed peacefull and clean and the lady assisting us was fantastic.
bruce
bruce, 1-night romance trip
Verified Hotels.com guest review
8/10 Very good
24 November 2018
Great location to stop before going to the Torres del Paine, also can be used for daily trip (1.5 hrs). Staff was awesome and recommended local trekking to Lake Sophie to warm up.
Verified traveller
2-night trip
Verified Expedia guest review
8/10 Very good
8 January 2018
Decent base in Puerto Natales
Hotel is located in a quiet area somewhat outside the main town but reasonably close by off the main Route 9. Rooms and facilities are adequate though a bit dated. Nice buffet breakfast provided in the morning. The staff was very friendly and helpful.
Alan
Alan, 3-night trip
Verified Expedia guest review
10/10 Exceptional
28 February 2017
Super Friendly!
Very peaceful. Amazingly helpful staff.
Alla
Verified Hotels.com guest review
8/10 Very good
26 February 2017
Nice hotel with large common spaces. Far from town
Nice hotel with large common spaces and a sweet staff. Far from town and rommms are over heated.
Verified traveller
Verified Expedia guest review
8/10 Very good
25 February 2017
Don't be fooled by the Fawlty Towers look
Last minute booking and only hotel I could get without paying an outrageous fee.
I wasn't expecting much (from the photos), but was pleasantly surprised.
Food was excellent as well.
Rob
Verified Expedia guest review
6/10 Good
16 February 2017
Decent hotel with friendly staff
Since I didn't have my own car, the out-of-the-way location definitely brought the stars down. Also, lack of wi-Fi in the room (only in lobby) was a disappointment
BKDoctor
Verified Expedia guest review
8/10 Very good
12 January 2017
Warm and Cozy
Property was a little difficult to find. Rooms/bathrooms were small and dated. Nice breakfast. Very friendly staff. Jorge was very friendly, welcoming and helpful in planning our trip into Torres del Paine.
Verified traveller
Verified Hotels.com guest review
8/10 Very good
4 January 2017
clean hotel with great customer service
We were impressed with personal involvement of owners in providing us service for tour arrangements,special dietary requirements.
PRAFUL
Verified Hotels.com guest review
8/10 Very good
2 January 2017
Great experience
This is a terrific price//value relationship. The location is beautiful and the staff is very helpful and friendly.
luis
Verified Expedia guest review
6/10 Good
17 December 2016
Helpful staff
Quiet location and very welcoming staff. Good choice for breakfast. Rooms are basic but comfortable, though showing their age.
Verified traveller
Verified Expedia guest review
8/10 Very good
24 March 2016
Super friendly and helpful staff. Hotel was nowhere near the town center, but just a quick cab ride away.
Verified traveller
Verified Hotels.com guest review
8/10 Very good
16 February 2016
Basic hotel, nice surroundings, nice building
The hotel might be likened a little to a basic ski lodge in many respects. The rooms were not luxurious, but perfectly adequate, the building was attractive from the outside, the service personnel were pleasant and helpful, and the location was good as long as a car was available. I was perfectly happy there. The price was very reasonable.
John
Verified Hotels.com guest review
10/10 Exceptional
16 February 2016
Very good stay
It was very nice. Good breakfast, good service, kind and helpful staff.
Lucia
Verified Hotels.com guest review
8/10 Very good
25 January 2023
Hotel with friendly staffs
Very nice staff. Have restaurant within hotel and still service in late evening - this is great considering you finish day tour to Torres del Paine and still have big dinner.