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The Mirror Hotel

Photo gallery for The Mirror Hotel

Outdoor pool
Outdoor pool
Outdoor pool
Economy Room | Balcony
Desk, soundproofing, iron/ironing board, free wired internet

Overview of The Mirror Hotel

The Mirror Hotel

4.0 star property
4-star hotel in Remera with 2 restaurants and spa

14 verified Hotels.com guest reviews

Popular amenities

  • Pool
  • Internet access
  • Free WiFi
  • Gym
  • Non-smoking
  • Bathtub
Map
KN 5RD Near Kisimenti Roundabou, Kigali, 250

Room options

About this area

What's nearby

  • In Remera

Getting around

  • Kigali (KGL-Kigali Intl.) - 6 min drive

Restaurants

  • Asian Kitchen - 5 min walk
  • Sol e Luna - 8 min walk
  • Question Coffee - 18 min walk
  • Zuri - 5 min drive
  • Inka Steakhouse - 5 min drive

About this property

The Mirror Hotel

A great choice for a stay in Kigali, The Mirror Hotel is just 2.1 mi (3.3 km) from the airport. Guests can be pampered with spa services at the spa and grab a bite to eat at one of the 2 restaurants. Other highlights at this upscale hotel include an outdoor pool, a poolside bar, and a fitness center.

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 60 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free wired Internet access in rooms

Parking

  • Onsite parking available only on request
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Shared refrigerator

Traveling with children

  • Children's pool

Services

  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 2 buildings/towers
  • Built in 2014
  • Terrace
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • Full-service spa

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking

Languages

  • English
  • French

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Shower/tub combination
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free wired internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision.

Dining

Onsite venue - This restaurant specializes in Italian cuisine.
Onsite venue #2 - This restaurant specializes in international cuisine.

Fees & policies

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Children under 15 years old are not allowed in the spa without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Mirror Hotel Kigali
Mirror Kigali
The Mirror Hotel Hotel
The Mirror Hotel Kigali
The Mirror Hotel Hotel Kigali

Frequently asked questions

Does The Mirror Hotel offer free cancellation for a full refund?
Yes, The Mirror Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Mirror Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Mirror Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at The Mirror Hotel?
Sorry, pets and service animals aren't allowed.
What are the check-in and check-out times at The Mirror Hotel?
You can check in from 2:00 PM - anytime. Check-out time is 11 AM.
What is there to do at The Mirror Hotel and nearby?
The Mirror Hotel has a spa and an outdoor pool, as well as a fitness center.
Are there restaurants at or near The Mirror Hotel?
Yes, there are 2 onsite restaurants, featuring Italian cuisine. Nearby restaurants include Asian Kitchen (5-min walk), Sol e Luna (8-min walk), and Sakae (2.3 mi).
Does The Mirror Hotel have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
What's the area around The Mirror Hotel like?
The Mirror Hotel is a short 12-minute walk from Stade Amahoro and 16 minutes' walk from Rwanda Development Board.

Reviews

4.0

5.0/10

Cleanliness

4.4/10

Staff & service

3.0/10

Amenities

4.1/10

Property conditions & facilities

Reviews

2/10 Poor

Currently not operating!
The hotel was under renovations when I went there so I could not stay. When hotels.com attempted to email and call the hotel to confirm a refund with them via email and phone, they did not respond - so I may just be out the money and never stayed there.
eric, 2-night trip
Verified Hotels.com guest review

4/10 Fair

The sweat stained pillows had no covers, the walls had water damage. The room had a stale smell to it. The bathroom was dark and dingy but had excellent heated and pressured water
Robert, 1-night trip
Verified Expedia guest review

8/10 Very good

Firoz A, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Horrible
Horrible, loud music from opposite club till 5 am every day.
1-night family trip
Verified Hotels.com guest review

2/10 Poor

Not worth your money
Service was devastatingly poor. My first night I was checked into a room that was not clean and the toilet was not working. The bed was extremely small and mattress completely worn out. The hotel could not also keep control of the noise levels in the hotel as there were rowdy guests staying in my floor who kept up and made noise all through the night. The breakfast menu was very disappointing- for instance on Thursday morning the only options available were vegetable soup, french fries and boiled eggs. Service at the restaurant was also extremely slow with food orders taking up to 1 hour and waitpersons quite slow in approaching and responding to customer queries. I would strongly not recommend for either a long or short term stay. You might have to reconsider removing the hotel from your listing to protect your reputation.
Sylvesters, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

It was horrible experience of this so called Mirror Hotel. I had booked the hotel through Expedia and reservation was confirmed. But when we reached to the hotel in the evening, they said there is no vacant room reserved for us as confirmed during booking.. How can a hotel say like this ??? They transferred us to a hotel called Classic Hotel. But the facilities there were not up to he standard what we booked and paid. So I recommend all the guests not to book this Mirror Hotel. Narayan Bhattarai emeil: bhattaraikainlo@hotmail.com
2-night trip with friends
Verified Expedia guest review

2/10 Poor

The was very noisy, very loud music till very late. Bathroom very poor.
Pyndiah, 4-night trip
Verified Expedia guest review

6/10 Good

Was just okay
Helpful staff, the bedsheets needs whitening; It doesn’t look clean. The reading table needs a reading light, the room is not bright enough and the more so for reading/working
1-night business trip
Verified Hotels.com guest review

2/10 Poor

Terrible, terrible hotel. Avoid at all costs.
The staff at this hotel are deeply incompetent. Every mistake that they could have possibly made, they did. They lost my booking. They tried to charge me at checkin, despite having prepaid in full through hotels.com. I booked a suite. They gave me a normal room. They forgot about my laundry - twice. They failed to clean my room or replace the used shampoo. It was so bad that I ended up checking out a day early and going to a different hotel. When checking out, they tried to charge me for another guest's meals. What a bunch of amateurish fools.
Verified Hotels.com guest review

4/10 Fair

The Mirror Hotel, Kigali, Rwanda
lInitially the hotel seemed nice.We quickly learned it should have been a 2*, (definitely NOT a 4*). We didn't get the welcome drink we were promised. Free wifi that was advertised never worked; we weren't able to check into our flight in advance. The shower in our room had no hot water;the shower from the room above us was leaking into our shower. Our friends' sink had no cold water.At dinner, nice view by the pool, but we were in complete darkness & couldn't read the menu. We asked for some light; they offered nothing. We had to go back to our rooms to get flashlights. Ordered pizza;30 min. later we were told the pizza oven wasn't working. So we ordered BLT's; 15 min. later we were told, sorry, they had no bacon. We ended up with a hamburger that was mediocre. The rooms were small and in need of attention. Our friends' room had wires sticking out from the walls where outlets hadn't yet been attached, and places that needed plastering or simple detail work to clean up paint overspill. The worst, however, was that we stayed here to get a good night's sleep before a very long flight the following day. The place next door is a night club, and all night long we could hear yelling & very loud voices as if we were in a tunnel (even wearing ear plugs). Oh yes, then there was the cigarette smoke that wafted up into our room all day & night, even though it was a non smoking room. The only reason I'm giving it 2* is because of appearance. But you can't tell a book by its cover.
Verified Hotels.com guest review