2nd weekend in August - very much peak of the season. We understand. Housekeeping of the Hotel was probably short staffed . Carpets, and walls of the hotel rooms and hallways are very ran down, room had dirty carpet, persistent smell of urine in what looked like a reasonably freshly renovated bathroom. Fireplace generated terrible smell of burnt dust - not exactly romantic.
Too many people for the size of the pool. Filthy floors and merky water in the SPAS. Room 506 (facing the pool ) became ridiculously noisy. Of course obnoxious uncultivated population with very few manners and deeply rooted sense of entitlement is a plague of such moderately priced places. There is clear attempts at elegance and comfort - lovely conference room, doors don't close though, and no restrooms near by. Fabulous theater that was showing Disney movies, a bit too much AC. Property is situated in large lot, nice greenery, I would say - place has great "bones" Cleanliness of the property is very questionable. We asked for room to be serviced Sunday morning - nothing happened, not even trash was removed. After we complained, front desk staffer came, brought us towels and removed trash. In fact Front desk was very friendly and helpful. I would applaude their patience and gracious calm that they exuded.