6/10 Good
6 September 2016
charming area, beautiful scenery
There were a few good things and a few bad things about our overnight stay at the Crestmont Inn. I booked a room on Expedia which stated we had the Signature Studio (The Blue Spruce) Suite with fridge. I thought that was pretty cool because the price was $129 which was cheaper then what I've seen on other sites.
When we arrived the women took us to our room which was not the room I booked. I immediately went to the front desk to ask about the change and was told that the only room they had left was the Oliver Garden for $129 which was the room we were in. I explained that I booked on Expedia and showed them a copy of the confirmation. Another women behind the desk said they hate Expedia and that they never get the booking correct.
Ok, so is that my problem? Also the Oliver Garden on the Crestmont Inn's webpage looks nothing like the room we were staying in. I mean absolutely NOTHING like the picture on their site. The picture on the site was filled with antiques, brass bed, warm colors and a country decor. This room had a purple wall and black particle board furniture. They said there was nothing they could do because they were totally booked for the weekend. This place has great possibilities but it falls short in many areas.
The good things are the restaurant - food was excellent, the common room in the inn with ping pong, pool table, games, books, tv, screened porch . . . . and the coffee/tea/cafe.
This Inn could be so much better, it's all about attention to details.
Audrey
Verified Expedia guest review