2/10 Poor
15 November 2024
Don’t stay here
Terrible experience. Room reserved 2 months in advance wasn’t available. No elevator for handicapped individuals. Nice traveler swapped their room with ours so we didn’t have steps. Front desk totally messed up reservation at that point, unbeknownst to us. We had at least 10 sets of room keys that didn’t work. When we came back to our room Friday we were locked out again. Front desk said they had reserved our room for another guest and we needed to move. We didn’t and when we came back that night we were locked out again. 3 more sets of keys. Rooms are very outdated, carpet is filthy, no ice maker - had to go to the restaurant, when they were open for ice, front desk offered no assistance and didn’t care how unhospitable they had been. Offered us a card for sales management to discuss their ineptness who were not available until the following week. Rates were more than $40 higher than my booked and reserved rate. This stay was awful. I would never recommend. Andy Beshear needs to get involved in this State run catastrophe.
Deb
Deb, 2-night trip
Verified Hotels.com guest review
