Expedia is partly liable for this bad review since according to them, features of this hotel comes with the following:
1. 24/7 Room Service
2. Massage on-site
3. Spa
I spent a huge amount of money booking my stay here due to the amenities mentioned above. But when we arrived at the hotel, none of these exist. I was ok with it by sending a masseuse to our room, but staff said that this is not allowed. I asked them if we can bring food inside our unit since there’s no room service, — also not allowed.
We upgraded to a cottage because our room is sooo small so I paid up front for two nights, but the night shift staff continued to harass me for payment. The disappointment continues when found our cottage is infested with ants. We also notice a sign in front of the hotel that they recently failed to comply with their water/sewer system — Which makes total sense because my daughter got sick in our 2nd day for drinking their ice. She was puking and had diarrhea for 4 days. This hotel is also away from the nearest town so you will need to ride a tricycle just to buy meds and necessities.
The breakfast lady is also rude asking for an extra payment of 500 pesos for my daughter before meal (we are 3, and only 2 people are free) The worst is when my friends arrived around 10AM from the airport, we asked to be served but this lady said ‘we are closed because we are eating right now’ ((staff of 8 people eating in a huge table) DON’T BOOK THIS HOTEL! THERE ARE BETTER ONES!